Wfm Administrator, Casa Team

4 months ago

Bengaluru Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

2+ years of program or project management experience
- 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
- Ability to perform many concurrent assignments and determine the need for changing priorities
- Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment

We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving skills, and the ability to succeed in a fast-paced, technical environment. At the core of the position is high attention to detail, and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable individuals to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering, review and user acceptance testing.
- Works with internal IT support teams and vendor technical support, as needed.
- Provide on-call support which will require some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Exceptional organizational skills and influencing and leadership skills
- 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management)
- Oral and written communication skills are required in order to provide appropriate customer support and interaction
- Speaking-listening-writing skills, attention to details, proactive self-starter
- Proven ability to work in a dynamic, ambiguous environment
- Experience with automatic contact routing, VoIP and any contact center case management tools.
- Basic/Working knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.

  • Wfm Administrator

    6 months ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

  • Sales and Marketing Intern

    7 months ago

    HSR Layout, Bengaluru, Karnataka, India CASA Full time

    **Job Summary**: CASA is seeking a dynamic and creative Sales and Marketing Intern to join our team. This role is perfect for individuals with a passion for social media, video content creation, and presenting on various topics related to CASA's mission and projects. As a Sales and Marketing Intern, you will play a crucial role in amplifying our brand...

  • Marketing and Social Media Intern

    6 months ago

    HSR Layout, Bengaluru, Karnataka, India CASA Full time

    **Job Summary**: CASA is seeking a dynamic and creative Social Media Intern to join our team. This role is perfect for individuals with a passion for social media, video content creation, and presenting on various topics related to CASA's mission and projects. As a Social Media Intern, you will play a crucial role in amplifying our brand presence across...

  • Graphic Designer

    6 months ago

    HSR Layout, Bengaluru, Karnataka, India CASA Full time

    **Company Description** CASA is a modular construction company, transforming the construction landscape and elevating the living experience. Stemming from a desire for intelligent, sustainable and superior living experience, CASA is addressing the rising urbanization demand of India’s infrastructure and housing needs by building structures upto 6 floors...

  • Graphic Design Internship

    6 months ago

    Bengaluru, Karnataka, India CASA module Full time

    **Job Summary**: We are seeking a highly creative and versatile Creative Designer with expertise in both graphic and video design. This role involves leading the creative function at CASA, ensuring the brand is visually represented in the best possible way across various platforms and channels. **Roles and Responsibilities** - **Graphic Design**: - Develop...

  • Marketing and Sales Intern

    7 months ago

    Bengaluru, Karnataka, India CASA module Full time

    **Company Description** CASA is a modular construction company based in Bengaluru, India. We specialize in transforming the construction landscape and elevating the living experience. Our innovative construction technology allows us to build structures up to 6 floors within 90 days, with nearly zero wastage and mínimal disturbance to the environment. Our...

  • Presales Executive

    6 months ago

    Bengaluru, Karnataka, India CASA module Full time

    **Pre-Sales Executive - JD** CASA is a modular construction company, transforming the construction landscape and elevating the living experience. Stemming from a desire for intelligent, sustainable and superior living experience, CASA is addressing the rising urbanization demand of India’s infrastructure and housing needs by building structures upto 6...

  • Quality Supervisor

    7 months ago

    Bengaluru, Karnataka, India CASA module Full time

    **Quality Supervsior - JD** CASA is a modular construction company, transforming the construction landscape and elevating the living experience. Stemming from a desire for intelligent, sustainable and superior living experience, CASA is addressing the rising urbanization demand of India’s infrastructure and housing needs by building structures upto 6...

  • Infor WFM Consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About BirlasoftBirlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • Infor wfm consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About BirlasoftBirlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • Infor WFM Consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About BirlasoftBirlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • Infor WFM Expert Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Birlasoft Full time

    Join Birlasoft, a leading provider of innovative enterprise solutions, and take your career to the next level as an Infor WFM Expert Consultant. Our team is passionate about delivering cutting-edge solutions that drive business success.About BirlasoftBirlasoft is a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to...

  • Infor wfm

    2 weeks ago

    Bengaluru, India ARA Resources Pvt. Ltd. Full time

    About The Company: ARA's Client is a global professional services company that helps organizations optimize operations, drive revenue growth, and enhance services.The Role: Infor WFM (workforce management)Key Responsibilities:Expected to be an SMECollaborate and manage the team to performResponsible for team decisionsEngage with multiple teams and...

  • Cad Drafter

    6 months ago

    Bengaluru, Karnataka, India CASA module Full time

    CASA is a modular construction company, transforming the construction landscape and elevating the living experience. Stemming from a desire for intelligent, sustainable and superior living experience, CASA is addressing the rising urbanization demand of India’s infrastructure and housing needs by building structures upto 6 floors at a supersonic speed...

  • Wfm Capacity Planner

    7 months ago

    Bengaluru, India IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Infor WFM Consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About Birlasoft Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group,...

  • Infor WFM Consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About BirlasoftBirlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • Infor WFM Consultant

    1 month ago

    Bengaluru, India Birlasoft Full time

    About BirlasoftBirlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...

  • WFM Business Solutions Expert

    4 weeks ago

    Bengaluru, Karnataka, India Birlasoft Full time

    About the RoleWe are seeking an experienced Infor WFM Consultant to join our team at Birlasoft. This role requires a strong understanding of Infor applications, as well as excellent project management and communication skills.ResponsibilitiesAct as a subject matter expert, demonstrate in-depth domain and industry knowledge, and help build Infor practice.Map...

  • Wfm Capacity Planner

    6 months ago

    Bengaluru, India IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...