Customer Support Executive

6 months ago


Gwalior, India Dennison India Full time

Provide excellent customer service and address any inquiries or concerns related to orders, products, or services.
- Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions, order details, and issue resolutions in the database or CRM system.
- Collaborate with other departments such as logistics, sales, and finance to ensure smooth order processing and timely deliveries.
- Assist customers in navigating the company's website or online ordering platform, offering guidance and troubleshooting assistance.
- Handle escalated customer issues and resolve them in a professional and timely manner.
- Follow up with customers to ensure their issues are resolved and gather feedback on their experience with the support service.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9827594327



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