Customer Support Associate
4 months ago
Provide excellent customer service and address any inquiries or concerns related to orders, products, or services.
- Handle customer complaints and returns in a professional and efficient manner, ensuring customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions, order details, and issue resolutions in the database or CRM system.
- Collaborate with other departments such as logistics, sales, and finance to ensure smooth order processing and timely deliveries.
- Assist customers in navigating the company's website or online ordering platform, offering guidance and troubleshooting assistance.
- Handle escalated customer issues and resolve them in a professional and timely manner.
- Follow up with customers to ensure their issues are resolved and gather feedback on their experience with the support service.
Schedule:
- Day shift
Ability to commute/relocate:
- Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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