Customer Service Executive-retail Liabilities
4 weeks ago
**Role/Job Title**: Customer Service Executive - Retail Liabilities Inbound
**Business**: Service
**Function/ Department**: Customer Experience
**Place of work**: Customer Contact Center (Phone Banking unit)
**Roles & Responsibilities**:
'1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center.
**Key Success Metrics**:
'Productivity, Average handling time, First contact resolution
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Customer Service Executive-retail Asset Ccu
4 weeks ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive-Retail Asset CCU **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for...
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Customer Service Executive-retail Asset Inbound
4 weeks ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive-Retail Asset Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT...
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Customer Service Executive
7 days ago
Mumbai, India TMI Group IN Full time**Job Information**: - Salary - **₹ 400000 - 600000**- No. of Openings - **10 opening**- Required Skills: - **customer service,communication,customer satisfaction,customer retention,escalation management,customer experience,telecommunications**- Job Experience: - **1 - 5 years**- Job Qualifications - **Bachelor's Degree** - Quickly identifying and...
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Customer Service Executive-retail Asset Inbound
4 weeks ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive - Retail Asset Inbound **Function/ Department**: Customer Experience **Job Purpose**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive.In this the role bearer will be responsible for providing exceptional customer service to our clients and...
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Business Analyst-Retail Liabilities
4 weeks ago
Navi Mumbai, India IDFC FIRST Bank Full timeJob Title: Business Analyst-Retail Liabilities Function/Department: Information Technology Job Purpose: The role entails the responsibility of handling/driving end-to-end Projects & making it live as part of Pricing Projects Team. Roles & Responsibilities: Understanding the requirement from business stakeholders. Creating BRDs and user...
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Business Analyst-Retail Liabilities
4 weeks ago
navi mumbai, India IDFC FIRST Bank Full timeJob Title: Business Analyst-Retail Liabilities Function/Department: Information Technology Job Purpose: The role entails the responsibility of handling/driving end-to-end Projects & making it live as part of Pricing Projects Team. Roles & Responsibilities: Understanding the requirement from business stakeholders. Creating BRDs...
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West Head
4 weeks ago
Mumbai, India DBS Bank Full timeWest Head - Institutional Liabilities (IL)-(WD55823) Job Objective To grow the liabilities portfolio (transacting accounts, term deposits and structured CMS and digital banking products) through new client acquisition, Portfolio deepening and cross sell across GTS, Fx and CBG products in the Region. Segment focus based on revenue pools available in...
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Relationship Manager-Large Liability
4 weeks ago
Mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Relationship Manager-Large Liability Function/ Department: Wholesale Banking Job Purpose: Relationship Manager directly managing a portfolio of Large Liability Clients Sourcing NTB liability customers for the bank Evaluate limited credit requirement for generating liability and manage the credit exposure during the life cycle...
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Relationship Manager-Large Liability
1 month ago
mumbai, India IDFC FIRST Bank Full timeRole/Job Title: Relationship Manager-Large Liability Function/ Department: Wholesale Banking Job Purpose: Relationship Manager directly managing a portfolio of Large Liability Clients Sourcing NTB liability customers for the bank Evaluate limited credit requirement for generating liability and manage the credit exposure during the...
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Lead Customer Service Operation
1 month ago
navi mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
1 month ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
4 weeks ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
1 month ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Team Supervisor
4 weeks ago
Mumbai, India Kotak Mahindra Full time**Lead - Nodal Office (Consumer Assets) - Job ID- Department- Retail Liabilities - HO & SUPPORT- Location- Mumbai- Number of Positions- 1- Reporting Relationship- Desk Lead- Grade- M5 Chief Manager- Leading the Nodal Desk for Consumer Bank across Retail Liabilities, Retail Assets and credit card through a dedicated team of Senior Officers - As a Supervisor,...
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Customer Service Advisor
6 days ago
Navi Mumbai, India Five Splash Infotech Pvt Ltd Full time**Company **:FiveS Digital **Job type : Full Time** **Job Title : Customer Service Associate** **Functional Area : Operations** **We are an Enterprise Software as a Service (SaaS) with embedded finance offerings. As a category creator in this space, we help SMBs, large enterprises and their entire supply chain ecosystem (comprising distributors,...
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Customer Service Executive
4 weeks ago
Mumbai, Maharashtra, India Burgundy Brand Collective Full time**About us** Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate - a premium Japanese...
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Customer Service
4 weeks ago
Navi Mumbai, India Altius Customer Services Pvt Ltd Full time**About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...
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Customer Service Executive
2 weeks ago
Navi Mumbai, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
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Customer Service Executive
6 days ago
Mumbai, India Talent Corner HR Service Ltd Full timeWe have following opening with a logistic company located at Sion, Mumbai. Designation **:Customer Service Executive (Female only)** Qualification : Graduation Experience : 5-8 years Location : Mumbai, Sion East Reporting to : MD Industry: Custom House Agent Age Limit: 25 to 30 years **Job Description**: 1. Knowledge about customs procedures and Exim...
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Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...