Lead Customer Service Operation
2 months ago
- Contact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact center performance.
- Evaluate current process hygiene of customer support function in Home Delivery as well Grab and Go & presenting to management for further improvements.
- Determines required tooling and instrumentation.
- Perform quality audit for both sources to understand checks, gaps & scope of improvement.
- Provides quality planning and technical expertise on various product lines concerning quality and inspection methods.
- Provide audit and inspection support as required by the auditor and continuous internal audit of the process and procedures.
- Data Analysis in order to reduce work TAT & help to improve customer satisfaction.
- Design and implement continuous improvement in the process, in order to reduce cost and time of resolution of customer complaints.
- Liaise with the central resq team to share best practices and ensure alignment in customer policies
- Oversee execution of HR policies relevant for their team including hiring decisions and performance management..
- Provide perspectives on how to improve customer service across all Electronics teams.
- Identify the training requirement & plan the required training support for the employees.
- Monitoring Productivity of Customer Service operation team and suggest to improve the productivity of the function.
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Lead Customer Service Operation
1 week ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
2 months ago
navi mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
2 months ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Lead Customer Service Operation
2 months ago
Navi Mumbai, India Reliance Retail Full timeContact Center Operations Management: - Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. - Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. - Monitor key performance indicators (KPIs) and metrics to evaluate contact...
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Customer Service
5 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Representative
18 hours ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
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Bpo Customer Service Navi Mumbai
5 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹27,000.00 per...
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Bpo Customer Service Navi Mumbai
5 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...
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Customer Success Operator
4 hours ago
Navi Mumbai, India S5 Agency World Ltd Full timeThe primary function of the Global Customer Success Operator is to support Global Customer Success Lead, S5 Local / Regional offices & Management to ensure the implementation and delivery of client requirements.Duties & Responsibilities:Oversee and manage the day to day client delivery process working closely with Global Customer Success Lead and Global /...
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Customer Service Associate
1 month ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeInternational voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...
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Customer Service Associate
18 hours ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description: 1. Location: Airoli 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate with Minimum 6 Months Chat or Voice Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till...
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Customer Service Associate
5 days ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description: 1. Location: Airoli 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate with Minimum 6 Months Chat or Voice Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till...
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Customer Service Associate
1 hour ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeJob Description: 1. Location: Airoli 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers Netflix Account. 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate with Minimum 6 Months Chat or Voice Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off...
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Service Center Operations Manager
2 days ago
Navi Mumbai, Maharashtra, India Alfa Laval Full timeAlfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....
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Customer Service Operations Manager
5 hours ago
mumbai, India Tech Mahindra Full timeRole- Manager – BPS Customer service operationsLocation- Mumbai (Chandivali)We are seeking an experienced and dynamic professional for the position of Manager for our customer service Process. The ideal candidate should have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes. This role requires strong leadership and team...
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Customer Sales Executive
1 month ago
Navi Mumbai, India Altius Customer Services Pvt Ltd Full time**About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...
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Customer Service Executive
1 month ago
Navi Mumbai, India Hirerise Talent search Full timeExperience in export customs clearance and should be able to coordinate with shipper, CHA, shipping line, operations, pricing and inter-department. **Academic Qualifications**: Graduate in any stream 0 to 2 years of experience in relevant field. **Location**: Sakinaka, Andheri (E) **Timings**: 10:00 AM to 6:30 PM **GRT Global Logistics Pvt Ltd** GRT...
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Customer Success Operator
5 hours ago
navi mumbai, India S5 Agency World Ltd Full timeThe primary function of the Global Customer Success Operator is to support Global Customer Success Lead, S5 Local / Regional offices & Management to ensure the implementation and delivery of client requirements. Duties & Responsibilities: Oversee and manage the day to day client delivery process working closely with Global Customer Success Lead and Global /...
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Customer Success Operator
5 hours ago
navi mumbai, India S5 Agency World Ltd Full timeThe primary function of the Global Customer Success Operator is to support Global Customer Success Lead, S5 Local / Regional offices & Management to ensure the implementation and delivery of client requirements. Duties & Responsibilities: Oversee and manage the day to day client delivery process working closely with Global Customer Success Lead and Global /...
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Customer Success Operator
18 hours ago
Navi Mumbai, India S5 Agency World Ltd Full timeThe primary function of the Global Customer Success Operator is to support Global Customer Success Lead, S5 Local / Regional offices & Management to ensure the implementation and delivery of client requirements.Duties & Responsibilities:Oversee and manage the day to day client delivery process working closely with Global Customer Success Lead and Global /...