Customer Service Executive-retail Asset Ccu

2 months ago


Navi Mumbai, India IDFC FIRST Bank Full time

**Role/Job Title**: Customer Service Executive-Retail Asset CCU

**Business**: Service

**Function/ Department**: Customer Experience

**Place of work**: Customer Contact Center (Phone Banking unit)

**Roles & Responsibilities**:
'1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center.

**Key Success Metrics**:
'Productivity, Average handling time, First contact resolution



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