Customer Service Executive-retail Asset Ccu
2 months ago
**Role/Job Title**: Customer Service Executive-Retail Asset CCU
**Business**: Service
**Function/ Department**: Customer Experience
**Place of work**: Customer Contact Center (Phone Banking unit)
**Roles & Responsibilities**:
'1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center.
**Key Success Metrics**:
'Productivity, Average handling time, First contact resolution
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