Customer Service Executive-loan Center

1 week ago


Thiruvananthapuram Kerala, India IDFC FIRST Bank Full time

Job Title
- Customer Service Executive
Function
- Customer Experience

**Job Purpose**:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.
**Roles & Responsibilities**:
Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
Explore business opportunities and faster resolution time with appropriate close looping.
Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
Improving brand image on complaints and grievance handling mechanism.
**Educational Qualifications**:
Graduate - Any
Post Graduate - Any
**Experience**:
Minimum 2-3 years into Customer Service



  • Kerala, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Customer Service Executive - Loan Center **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. **Roles & Responsibilities**: Will be required...


  • Thiruvananthapuram, Kerala, India Agro Indus Credits Limited Full time

    Agro Indus Credits Limited is a Non-govt company, incorporated on 07 Jan, 1997. It's a public unlisted company and is classified as ‘company limited by shares'. Agro Indus Credits Limited is majorly in Finance business from last 26 years with 50 plus branches in Kerala and Tamil Nadu. **Job Title: Customer Service Executive** **Qualification: Any...

  • Gold Loan Executive

    5 months ago


    Thiruvananthapuram, Kerala, India kannattu fingold finance private Limited Full time

    We are seeking a motivated and dynamic individual to join our team as a Gold Loan Executive. As a Gold Loan Executive, you will play a crucial role in facilitating the gold loan process, ensuring customer satisfaction, and contributing to the growth of our organization. This position offers an excellent opportunity for freshers or individuals with 1-2 years...


  • Thiruvananthapuram, Kerala, India IDFC FIRST Bank Full time

    Job Title: Territory Manager - Personal Loan BusinessDepartment: Personal LoanJob Purpose:The role involves generating personal loan business through various channels. It includes administering and training a team of DSTs to expand personal loan business in that locality/branch.Key Responsibilities:Ensure monthly sales targets are met with acquisition in NTB...

  • Loan Officer

    5 months ago


    Kochi, Kerala, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Vehicle loan process document verification - Coordinate with banks for pay out credits - Dealing with customers to advise best available loans as per customer profile - Must have experience in banking or any financial service - Must have Two & Four Wheeler licence **Salary**: ₹18,000.00 - ₹23,474.90 per month **Benefits**: - Health insurance -...

  • Tech Leader

    2 days ago


    Kerala, India Loan Frame Full time

    Job Title :Technical LeadJob Summary :Loan Frame is seeking a seasoned Technical Lead to spearhead the development of our cutting-edge lending platform. As a key member of our engineering team, you will be responsible for designing and implementing scalable, secure, and efficient solutions that meet the evolving needs of our business.Key Responsibilities :*...

  • Loan Officer

    5 months ago


    Thiruvananthapuram, Kerala, India Consult Hagnos Full time

    1 CFE would support BDM in building business across all the product lines that are managed by BDM. Currently, they would be supporting Revolving Credit and Supply Chain Finance. 2. Explains Revolving Credit Scheme to customers whose contact is received from Anchor. 3. Help them onboard as customers on App. 5. Follow up with customers for pending...

  • Gold Loan Executive

    5 months ago


    Kochi, Kerala, India PEOPLES URBAN DEVELOPMENT GROUP Full time

    Hi, We have urgent openings for GOLD LOAN EXECUTIVE position in our KADAVANTHRA,THOPPUMPADY,PALARIVATTOM,AROOR,THOPPUMPADY Branch in Ernakulam district. **Salary Range**: Rs. 13500/- to 18500/ - **Job profile**: Deal business GOLD LOAN/DEPOSIT/INSURANCE Marketing activities Handling walk in customers in the branch - **If you are interested, please...

  • Call Center Executive

    2 months ago


    Calicut, Kerala, India JAYPEE GENERAL AGENCIES Full time

    **About Us**: Jaypee Dent is a trusted supplier of dental products and supplies, serving dentists, orthodontists, and dental labs. We are dedicated to providing exceptional service, and our Call Center plays a vital role in ensuring customer inquiries and needs are addressed efficiently. To further enhance our customer service, we are looking for a motivated...

  • Loan Officer

    5 months ago


    Kochi, Kerala, India SAI SERVICE ( MARUTI SUZUKI ) Full time

    Loan Officer Booking Finance Finance Enquiries Collecting finance related documents Delivery order follow up Loan status updating Invoice and Insurance updating Finance Payout Listing invoice for payout Payout follow up Reconciliation follow up *Automobile experience is an added advantage Qualification: Any Degree Pay: Up to ₹25,000.00 per...

  • Loan Officer

    5 months ago


    Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    **Loan Officer** - Booking Finance - Finance Enquiries - Collecting finance related documents - Delivery order follow up - Loan status updating - Invoice and Insurance updating - Finance Payout - Listing invoice for payout - Payout follow up - Reconciliation follow up *Automobile experience is an added advantage Qualification: Any Degree **Job Types**:...


  • Thiruvananthapuram, India HR7M Consultant Full time

    **Department** - Frontline - Sales_ **Designation** - Business Executive_ **Reports to** - SENIOR MANAGER_ - **Sourcing of business**: 1. Identification of customers through Builder projects 2. DST will be base at builder site to sourced HL 3. Handling builder channel (Field work job) 6. KYC verification 7. Visiting potential customers in order to...

  • Product Manager

    3 weeks ago


    Thiruvananthapuram, Kerala, India Muthoot Fincorp Ltd. Full time

    Job Title: Product Manager - Vehicle Loans SpecialistJob Summary: We are seeking a skilled Product Manager to lead our vehicle loan business development efforts. The successful candidate will be responsible for developing and implementing strategies to drive business growth, managing partnerships, and ensuring regulatory compliance.Main...

  • Gold Loan Executive

    5 months ago


    Kochi, Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time

    Managing Gold Loan Operations of every customer for availing new gold Loan - renewal of existing gold Loan - Gold Loan Closure (complete / Partial). - Ensure smooth functioning of Gold Loan. - Report Staff wise Gold Loan Business performance to Seniors and handle Exception management. Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day...


  • Calicut, Kerala, India SUPRA PACIFIC FINANCIAL SERVICES Full time

    Job Title Customer Relationship Executive (Gold Loan) job Location**: Calicut ## **Job Type**: Full-Time ## **Reports to**: Branch Manager / Regional Manager ## **Job Summary**: ## **Key Responsibilities**: 1. **Customer Engagement**: - Greet and assist customers professionally as they enter the branch. - Understand and analyze customer needs to...


  • Thiruvananthapuram, Kerala, India IDFC FIRST Bank Full time

    Job Role: Territory Sales Manager - Personal LoanWe are seeking a highly motivated and results-driven Territory Sales Manager - Personal Loan to join our team at IDFC FIRST Bank. As a key member of our sales team, you will be responsible for generating personal loan business through various channels, including administering and training a team of DSTs to...

  • Sales Manager

    4 days ago


    Kerala, India IDFC FIRST Bank Full time

    Job Purpose:The key responsibility of the Sales Manager - Gold Loan Professional is to drive gold loan business growth through various channels. This includes overseeing and training a team of DSTs to expand gold loan business in their assigned locality/branch.Roles & Responsibilities:Ensure monthly sales targets are met with acquisition in NTB (New to Bank)...


  • Thiruvananthapuram, Kerala, India Popular Motor World Full time

    Wanted Experienced Service Promotion Executives in Popular Hyundai Service Centers and Body Shops in Trivandrum. Job locations will be Kattakada, Karakkamandapam,Pappanamcode, Pattom, Kazhakoottom, and Varkala. Pay: ₹12,500.00 - ₹22,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift **Experience**: - Promoter:...

  • Loan Officer

    5 months ago


    Kochi, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    **Loan Officer** - Booking Finance - Finance Enquiries - Collecting finance related documents - Delivery order follow up - Loan status updating - Invoice and Insurance updating - Finance Payout - Listing invoice for payout - Payout follow up - Reconciliation follow up *Automobile experience is an added advantage Qualification: Any Degree **Salary**: Up to...


  • Thiruvananthapuram, Kerala, India Living Longer Life Care Private Limited Full time

    **Job Title: Customer Service Executive (Diabetes Tele-management System - DTMS)** **Overview**: **Key Responsibilities**: 1. **Appointment Schedule Management**: - Coordinate and manage patient appointments efficiently, ensuring timely scheduling and rescheduling as needed. 2. **Sugar Level Reporting Updates**: - Regularly update the DTMS system with...