Guest Service Agent

5 days ago


Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

About the role

The Museum experience manager is a key professional responsible for ensuring that the

visitor experience is child-based, accessible to a wide audience, and reflects the mission

of MuSo. They will be supervising the Museum experience associates and museum

volunteers; to ensure and support sufficient staffing coverage in exhibit spaces. This role

combines elements of hospitality, education, operations, and guest services to create an

engaging and educational environment for museum-goers.

They have overall responsibility for overseeing and coordinating daily floor operations to

enhance visitor engagement, satisfaction, educational impact and safety by maintaining

exceptional standards of customer service, cleanliness, and physical appearance of all

publicly accessible spaces. They have to work closely with cross-functional teams,

including curators, educators, operations staff, and guest services personnel, to ensure

that the museum provides a seamless and enriching experience for all visitors.

The Visitor Services Supervisor handles customer service issues; ensures museum

standards for cleanliness; and demonstrates exemplary customer service and visitor

engagement to create a welcoming and inclusive environment. The majority of work hours

for this position are spent in public spaces of the museum in direct interaction with the

public.

Specialty duties

This manager position provides ongoing coaching and mentoring of Museum Experience

Associates and volunteers who benefit from a supported employment environment.

Key responsibilities

Guest experience and visitor engagement service enhancement:

- Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or

exceeds expectations, specifically through inclusive, culturally appropriate, positive

and memorable interactions with a friendly and sincere approach.
- Providing excellent customer service to daily visitors along with developing and

implementing strategies to enhance the overall visitor experience, ensuring it aligns

with the museum's mission and goals.
- Managing and responding to visitor concerns, comments and complaints, incidents

as they arise.
- Interacting with guests (adults and children) to confirm excellent experiences.
- Oversight of the museum’s front line staff; such as Museum Experience Associates,

Receptionist, event coordinators including hiring, training, hands on supervision in

providing exceptional customer service to visitors.
- Assigning breaks, lunches and duties to the Floor, Entrance and Volunteer staff.
- Taking the lead in emergency situations and safety issues.
- Ensures the museum’s safety and security, and cleaning/sanitizing procedures are

communicated to and followed by Floor Staff.
- Serves as the Floor Manager when the museum is open to the public.
- Leads and/or participates in internal meetings to support the needs of specific

audiences, such as school/camp groups and special needs.
- Stay updated with current trends in museum engagement and incorporate

innovative technologies and techniques into programs.

**Job Types**: Full-time, Permanent

**Salary**: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 3 years (required)

Work Location: In person



  • Pune, Maharashtra, India Hilton Full time

    Guest Service Agent Front Office A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    2 months ago


    Pune, Maharashtra, India Hilton Full time

    Guest Service Agent - Housekeeping A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping Attendant, you will...

  • Guest Service Agent

    4 weeks ago


    Manjari Farm, Pune, Maharashtra, India Sankla Buildcoon Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, areas, and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Guest Service Agent

    2 weeks ago


    Mumbai, India Pebble Street Hospitality Full time

    JOB DESCRIPTION: Guest Relations **Responsibilities**: Welcome guests to the venue Provide accurate wait times and monitor waiting lists Manage reservations Escort customers to assigned dining or bar areas Provide menus Greet customers upon their departure Coordinate with wait staff about available seating options Maintain a clean reception...


  • Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Guest Service Agent

    2 months ago


    Mumbai, India Ptosh Hotels Full time

    A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints, assist with the...

  • Booking Agent

    2 weeks ago


    Vikhroli, Mumbai, Maharashtra, India ALYF PROPTECH PRIVATE LIMITED Full time

    Job Summary: As a Reservations Agent, you will play a crucial role in driving revenue and ensuring guest satisfaction by efficiently handling incoming leads for stays and rental bookings. Your primary responsibility will be to manage the leads funnel through effective communication, utilizing the CRM software, and converting potential guests into confirmed...


  • Mumbai, Maharashtra, India MoSahay Pv Full time

    A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift -...


  • Mumbai, Maharashtra, India Hurrem's (Prime Foods & Confectionery LLP) Full time

    GRE Greeting guests as they enter, and putting them on a waiting list as necessary. - Providing guests with menus and answering any initial questions. - Seating guests at tables or in waiting areas. - Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. - Engaging with guests to...


  • Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Mumbai maker maxity **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to deliver...


  • Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Pvr Limited, Maker's Maxity Mall, Jio World drive, 2nd floor, opp. MMRDA office, Behind family court, Bandra Kurla complex, Bandra East, Mumbai - 400051 **Salary: INR 17,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will...


  • Mumbai, Maharashtra, India FINESSE STAFFING Full time

    **Hiring for the position of Guest Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** **Meet & Greeting the Guest** **Assist guests regarding menu items in an informative and helpful way** **Follow outlet policies, procedures and service standards** **Have knowledge of beverage lists and...


  • Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: - Freshers with Hotel Management Background - 20,000 INR per month Or 7205153122 Location 1: - Jio World center, Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, MH 400055 Location 2: - Pvr Limited, Maker's Maxity Mall, Jio World...


  • Turbhe, Mumbai, Maharashtra, India reccon Full time

    **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...


  • Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24019874 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Navi Mumbai, D-33, Turbhe Midc Rd, TTC Industrial Area, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all...


  • Mumbai, Maharashtra, India The Machan Resorts LLP Full time

    Job Description: Accommodates guests of hotel by greeting, performing guest relations, check-in & check-out, answering the telephone, cashiering, operating necessary front office equipment & etc to ensure high-quality guest relation. Responsibilities and Duties: Greets, registers, and assigns rooms to guests. Issues room key to guest. Responsible for...


  • Bandra, Mumbai, Maharashtra, India Stay Local INC Full time

    **Designation**: Guest Services Associate **Location**: Mumbai, India **A. Role and Responsibilities** Guest Relations - Guest communication and coordination through entire booking cycle - Ensuring a seamless check-in process for guest including property & area orientation/ briefing - Maintaining guest records and ensuring all guest formalities are...


  • Bandra West, Mumbai, Maharashtra, India PVR INOX Limited Full time

    Service Associates - Full timer Job Purpose: Serves customers by providing product and service information; resolving product and service problems. **Duties**: - Servicing guests in Restaurant, Box Office & Auditorium - Greeting and registering the guest - Deliver outstanding customer service to our guests - Must have the ability to multi-task - Should be...


  • Bandra East, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...