Customer Engagement

6 months ago

Bengaluru Karnataka, India Citi Full time

The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

**About CITI**

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.

**Analytics and Information Management (AIM)**

Citi AIM was established in 2003, and is located across multiple cities in India - Bengaluru, Chennai, Pune and Mumbai. It is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses. The function balances customer needs, business strategy, and profit objectives using best in class and relevant analytic methodologies.

**What do we do?**

The North America and APAC Consumer bank information management team provides reporting and business Insights support to help the business monitor/size the impact of various business strategies, campaigns and portfolio actions.

The team helps the business take strategic decisions based on lots of data exploration, thorough understanding of business needs backed by structured thinking.

Few notables among the multiple areas that we work in the area of **investment portfolio analytics**:

- ** Business critical Dashboards**: self-explanatory and detailed dashboards to review the portfolio health with the business leaders with analytical backing of particular trends of interest
- ** Assessing Campaign Impacts**: Understand the campaign setup and through data exploration get the actual campaign performance in terms of P&L. Using the data put together a solution to optimize the marketing spends based on campaign performance.
- ** Opportunity sizing**: Help the business with sizing the impact of various regulatory / market / business / strategic changes to the portfolio
- ** Process Efficacy**: Periodically review existing process and identify potential ways to streamline the process
- ** Business Intelligence Tools**: Deploy existing reports to other advanced reporting platforms

In order to achieve the best in class analytical solutions across business units we use the best in class tools and technology.

**What’s expected from you?**
- ** Client Obsession** - Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.
- ** Analytic Project Execution** - Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems to formulate analytical methodology, identifying trends and patterns with data
- ** Stakeholder Management**: Experience in stakeholder management across various functions and regions.
- ** Presentation Skills** : Delivering high class presentations to share the thoughts, the solutions or the problem statement to business stakeholders and senior management
- ** Project Management **- Should **have** skillset to manage project in terms of creating project plan, assigning responsibilities,

**Skillset you should possess**

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

**Basic Qualifications**
- Master’s /MCA or Bachelor’s degree in Engineering / Technology / computer science from premier institutes with 3 years of experience in delivering analytical solutions
- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
- Hands-on experience in SAS and SQL
- Experience working with large and multiple datasets, data warehouses and ability to pull data using relevant programs and coding.
- Experience in working on Investment product, Credit Cards and Retail Banking products
- Understating of Customer engagement strategy
- Should have excellent commu

  • Customer Engagement Associate

    7 months ago

    Bengaluru, Karnataka, India Ethos Life Full time

    **About Ethos** Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...

  • Services Engagement Expert customer Innovation

    4 months ago

    Bengaluru, Karnataka, India SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Engagement Manager

    4 weeks ago

    Bengaluru, Karnataka, India Actalent Full time

    At Actalent, we're looking for a skilled CUSTOMER ENGAGEMENT MANAGER to join our team. This is an exciting opportunity to drive customer satisfaction and engagement.About the Role:The Customer Engagement Manager will be responsible for managing customer relationships, identifying opportunities to improve customer experiences, and developing strategies to...

  • Customer Engagement Specialist

    4 weeks ago

    Bengaluru, India Aristo Atelier Full time

    Job Description: Customer Engagement SpecialistExperience: 2-3 yearsWe are seeking a dynamic and proactive Customer Engagement Specialist to join our premium interior design company. The ideal candidate will play a pivotal role in enhancing customer experiences by managing tele calling, approaching high-end clients, and ensuring walk-ins receive exceptional...

  • Customer Engagement Specialist

    4 weeks ago

    Bengaluru, India Aristo Atelier Full time

    Job Description: Customer Engagement SpecialistExperience: 2-3 yearsWe are seeking a dynamic and proactive Customer Engagement Specialist to join our premium interior design company. The ideal candidate will play a pivotal role in enhancing customer experiences by managing tele calling, approaching high-end clients, and ensuring walk-ins receive exceptional...

  • Customer Engagement Specialist

    1 week ago

    Bengaluru, Karnataka, India Lenskart Full time

    Role OverviewWe are seeking a skilled and experienced Customer Engagement Specialist to drive Lenskart's customer engagement strategy for the India market. This role combines CRM strategy, content creation, and performance analysis to enhance customer experience, loyalty, and lifetime value.Key ResponsibilitiesDevelop and implement multi-channel CRM...

  • Customer Engagement Manager

    1 month ago

    Bengaluru, India Quenext Decision Science Technology Pvt Ltd Full time

    Company: Quenext Decision Science Technology Pvt Ltd  Location: Bangalore  Experience: 3+ years (Preferred experience in the Power Sector)  Languages: Proficient in English and Kannada Role Overview We are looking for an experienced Customer Engagement Manager to join our team at Quenext Decision Science Technology Pvt Ltd. The ideal candidate...

  • Customer Engagement Manager

    1 month ago

    Bengaluru, India Quenext Decision Science Technology Pvt Ltd Full time

    Company: Quenext Decision Science Technology Pvt Ltd  Location: Bangalore  Experience: 3+ years (Preferred experience in the Power Sector)  Languages: Proficient in English and KannadaRole OverviewWe are looking for an experienced Customer Engagement Manager to join our team at Quenext Decision Science Technology Pvt Ltd. The ideal candidate will play a...

  • Customer Engagement Manager

    3 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    About the RoleWe are seeking a highly skilled Customer Engagement Manager to join our team at Genpact. In this role, you will be responsible for managing and moderating our online communities, ensuring a positive and engaging experience for our customers.About Us:Genpact is a global professional services and solutions firm delivering outcomes that shape the...

  • Customer Engagement Strategist

    4 weeks ago

    Bengaluru, Karnataka, India Century Real Estate Holdings Pvt Ltd Full time

    We are seeking a skilled Customer Engagement Strategist to join our team at Century Real Estate Holdings Pvt Ltd.Job Summary: The ideal candidate will have experience in developing and implementing comprehensive CRM strategies, managing projects, overseeing data analysis, and collaborating with internal stakeholders.Key Responsibilities:Develop and implement...

  • Engagement Partner

    7 months ago

    Bengaluru, Karnataka, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Engagement Partner **Function/ Department**: Retail Liabilities **Job Purpose**: The role is to develop strong customer relationships, understand startup needs, and provide tailored advice on products and services. The Specialist will work closely with the business team to convert leads and acquire new customers, contributing to the...

  • Customer Engagement

    4 weeks ago

    Bengaluru, Karnataka, India FullThrottle Labs Full time

    **About Us** **About the role** The Customer Engagement Intern plays a critical role in assisting the marketing team with daily tasks, focusing on driving brand awareness and enhancing the company's online presence. This role is essential for supporting ongoing projects while providing an opportunity for professional growth and skill development. Interns...

  • Services Engagement Expert

    7 months ago

    Bengaluru, Karnataka, India SAP Full time

    **Bring out your best** **What you'll do** An Engagement Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon...

  • Customer Engagement Coordinator

    2 weeks ago

    Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Customer Engagement Coordinator

    16 hours ago

    Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Strategic Customer Engagement Manager

    3 weeks ago

    Bengaluru, Karnataka, India Brigade Group Full time

    Job DescriptionWe are seeking a highly skilled Strategic Customer Engagement Manager to join Brigade Group. This role is crucial in developing and executing customer relationship management campaigns to increase customer loyalty.Key Responsibilities:Develop and execute customer engagement strategies to foster strong relationships with customers.Prepare and...

  • Customer Engagement Specialist

    3 weeks ago

    Bengaluru, Karnataka, India CloudSEK Full time

    About the RoleWe are seeking an experienced Customer Engagement Specialist to join our team as a Cybersecurity Solutions Manager. This role involves managing client relationships, ensuring high levels of customer satisfaction, and driving revenue growth.

  • Business Engagement

    7 months ago

    Bengaluru, Karnataka, India Vertiv Group Corp Full time

    At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when...

  • Senior Customer Engagement Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Century Real Estate Holdings Pvt Ltd Full time

    Job SummaryWe are seeking an experienced Senior Customer Engagement Specialist to join our team at Century Real Estate Holdings Pvt Ltd. This is a unique opportunity to leverage your skills in customer relationship management to drive business growth and deliver exceptional customer experiences.About the RoleThis role is responsible for developing and...

  • Employee Engagement Executive

    6 months ago

    Bengaluru, Karnataka, India DrinkPrime Full time

    **About DrinkPrime**: DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we...