Customer Engagement Specialist
3 weeks ago
Job Description: Customer Engagement Specialist
Experience: 2-3 years
We are seeking a dynamic and proactive Customer Engagement Specialist to join our premium interior design company. The ideal candidate will play a pivotal role in enhancing customer experiences by managing tele calling, approaching high-end clients, and ensuring walk-ins receive exceptional service.
Key Responsibilities:
- Conduct outbound calls to premium clientele, showcasing our exclusive interior design solutions.
- Engage with potential customers to generate leads and schedule appointments.
- Welcome and assist walk-in customers, ensuring a personalized showroom experience.
- Build and maintain strong relationships with clients to foster long-term partnerships.
- Effectively communicate product features, benefits, and customization options to clients.
- Coordinate with the sales and design teams to ensure seamless client engagement and satisfaction.
- Maintain records of customer interactions, inquiries, and feedback.
- Stay updated on industry trends to suggest innovative solutions to clients.
Key Qualifications:
- 2-3 years of experience in customer service, tele calling, or a similar client-facing role, preferably in the luxury or premium segment.
- Exceptional communication and interpersonal skills with the ability to engage high-profile clients.
- Strong organizational skills with attention to detail.
- A customer-centric mindset with the ability to create memorable experiences.
Why Join Us?
- Prestigious Brand: Be part of a globally recognized premium interior design brand.
- Collaborative Environment: Work in a creative, innovative, and team-oriented workspace.
Location: Bangalore
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