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Customer Success Executive

4 months ago

Remote, India Gifts By Rashi Full time

Gifts By Rashi is trying to revolutionize the lifestyle gifting segment and spread happiness by delivering hampers and personalized gifts. We have a work environment that is very dynamic, and fast-paced and we greatly value amazing ideas on the table.
- Ensure the best standards in delighting the customer
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Achieve best in class First-Time-Resolution rates and turnaround time for customer needs.

**Requirements and skills**
- Any Graduate /Undergraduate with more than six months of International Chat/ Voice experience would be considered.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills in English is required
- Ability to multi-task, prioritize, and manage time effectively
- Any fresher carry good communication skills will be eligible to apply.

**Salary**: ₹180,000.00 - ₹300,000.00 per year

Schedule:

- Day shift
- Evening shift

Application Question(s):

- Rate yourself in your English Communication out of 5 (spoken and written)
- Do you have your own laptop & internet connection ?
- Shift timings are 9 am - 6 pm / 2 pm - 11 pm rotational, would you be comfortable ?

**Experience**:

- Customer service (chat): 1 year (preferred)

Work Location: Remote