Customer Success Associate

6 months ago


Remote, India Sigma Solve Inc Full time

Job Description - Manager - Customer Success Associate

**Responsibilities**:

- Coordinate with recruiting and internal teams to recruit, hire, and train new people.
- Display an ability to build confidence and trust in your direct reports.
- Maintain a high level of team engagement and motivation.
- Manage approximately 6-10 members of the Customer Success Associate Team
- Be responsible for the metrics and results of your team
- Serve as a coach and a leader, helping to develop the skills of your team so they are able to

achieve their metrics and career goals
- Proactively identify areas for innovation and improvement within the CS Team, and drive

collaborative developments within our existing playbooks
- Develop, retain, and motivate an existing team while recruiting for new members and

continually raising the bar for talent and capabilities
- Manage day-to-day operations, goal setting, career development, performance

management, and growth of team members
- Analyze customer and performance data to make informed decisions about operational and

procedural changes
- Maximize efficiency in a constantly changing and growing environment where the process is

fluid and creative and unique solutions are desired
- Superior understanding of data and analytics
- Supporting and directing new and experienced CSAs in strategies to build lasting

relationships with customers

**Requirements**:

- Proven leadership ability to influence, develop and empower employees to achieve their best
- Experience working effectively with all levels of management
- Experience handling customer escalations
- 2+years experience recruiting, coaching, and developing team members
- Self-motivated, entrepreneurial in nature and comfortable and experienced in change

management
- Proven and consistent track record of executing against aggressive growth strategies and

delivering target in excess of company expectations
- Excellent leadership, organizational and problem solving/decision making skills
- Ability to manage multiple projects while maintaining strict attention to details
- Deep understanding of marketing best practices
- Ability to adapt quickly to new software and constantly changing business requirements
- Use data to analyze results and make data-driven decisions
- Ability to communicate effectively in small and large groups

Pay: ₹301,923.02 - ₹1,069,161.42 per year

**Experience**:

- Recruiting: 2 years (required)

Work Location: Remote



  • Remote, India Faptic Tech Full time

    **Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...


  • Remote, India Eccentric Engine Full time

    At Eccentric, We are privileged to co-build the Virtual world with some of the best minds of our times. Since 2016, we are engaged in the Virtualization of Automotive Retail. We have helped leading Automotive Brands in the World the power of Virtual Interactions. **Eccentric's mission -** We are building a Showroom-like experience in a virtual world where...


  • Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I - IN** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and...


  • Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...


  • Remote, India Wobot Intelligence Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Remote, India HighLevel Inc. Full time

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...


  • Remote, India Better Full time

    **A Better opportunity**: The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a...


  • Remote, India Concept Management Full time

    Hi Position - Client Success Associate Qualification - MBA Experience - 3 to 10 Years Package - 15 to 20 LPA Location - Remote Shift - US/UK **KEY RESPONSIBILITIES** - Offer continuous support for assigned client accounts by driving the consumption of strategic actionable insights and driving high-impact decision making. - Proactively initiate new...


  • Remote, India Katalon, Inc. Full time

    **Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform**. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. **Since its first launch, Katalon has experienced tremendous growth, serving more...


  • Remote, India Bridgexcel innovations pvt ltd Full time

    Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience **Salary**: ₹20,000.00 - ₹25,000.00 per...


  • Remote, India Recruiterflow Full time

    Recruiterflow is a bootstrapped and profitable SaaS startup working with 1000+ recruitment agencies and 10,000+ recruiters globally. We are a CRM built for recruitment agencies that helps them be more productive. We have been focusing on revenue and profitability before it became an "in-thing to do for startups". We are a remote company and have been...


  • Remote, India Vanuston Intelligence Full time

    Understanding customer needs and requirements - Maintain and expand your database of prospects - Conduct online demos to prospects and close deals - Achieve milestones and close sales - Being familiar with Linkedin, Social media FB, and Instagram will be added advantage - Any Qualification, Gender No Bar, Age Max 40, Freshers with English and Hindi speaking...


  • Remote, India KonfHub Technologies Full time

    Remote Work Type: Full Time Job Title: Customer Success Executive Skills Required: 1. Excellent communication skills (both verbal and written). 2. Proficiency in design tools like Canva or any other similar software for creating visual content. 3. Problem-solving mindset and customer-oriented attitude. **Experience**: - 1+ year experience in a Community...


  • Remote, India Attentive Full time

    **About Attentive.ai**: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our...


  • Remote, India OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base. - **Role type**_ Contractor, 38 hours - **Reports to**_ Head of Customer Success - **Job location...


  • Remote, India Wobot Intelligence Full time

    Selected intern's day-to-day responsibilities include: 1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction 2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product 3. Maintain and develop customer...


  • Remote, India HighLevel Full time

    **About HighLevel**: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...

  • Salesman

    6 months ago


    Remote, India Customer Service and Call Centres Full time

    Only a fortunate and select group of 10 individuals will have the privilege to become Exclusive Digital Associates, making this an opportunity you won't want to miss Our Company based in the UK is a forward-thinking company that specializes in digital or physical products. We are looking for individuals who are enthusiastic and eager to join our team as...


  • Remote, India Neemtree Internet Private Limited Full time

    Open to recent graduates only **JOB RESPONSIBILITIES** - Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. - Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn. - Understand customer’s objectives and how they translate to outcomes. - Develop new & improve...

  • Customer Success

    6 months ago


    Remote, India Sleek Full time

    Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...