Customer Success Advocate
5 months ago
The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base.
- **Role type**_
Contractor, 38 hours
- **Reports to**_
Head of Customer Success
- **Job location (s)**_
Global
- **Description**_
**About the role**
**This role plays an important part in driving the growth of the company through**:
- Supporting our user base of learners, course creators, and institution administrators to have the best experience in using the OpenLearning platform;
- Collaborating with our internal teams to provide timely support and solutions.
They will work collaboratively as part of the broader OpenLearning Teams to deliver against the company targets, contributing to the continuous improvement processes, and extension into new products and services.****
- **Key accountabilities**_
**Customer support**:
- Liaise with institutional partners as their primary Customer Success contact. This includes providing:
- Platform demonstrations and walkthroughs;
- Phone support; and,
- Troubleshooting technical issues.
- Identifying and escalating bugs; including testing, reproducing and reporting issues and/or fixes where possible.
- Support our customers in using more technical platform features such as: LTI, xAPI, and integrations.
**Internal collaboration**:
- Work collaboratively with the global Customer Success Team to continuously improve our service to our customers.
- Liaise with our Product and Development Teams to write technical documentation and platform updates that support both our internal staff and public users.
- Be the voice of the customer when collaborating with internal teams to optimise user experience.
- Support our Sales and Account Management teams in using more technical platform features such as: LTI, xAPI, and integrations
**Job Types**: Full-time, Temporary
Contract length: 12 months
**Salary**: ₹52,864.00 - ₹79,296.00 per month
**Benefits**:
- Work from home
Schedule:
- Fixed shift
- Night shift
Application Question(s):
- What is your level of proficiency in English?
**Experience**:
- Customer service: 2 years (preferred)
- Technical support: 2 years (preferred)
- Software as a Service (SaaS): 1 year (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
**Speak with the employer**
+91 6016386717
-
Associate Customer Success
6 months ago
Remote, India Eccentric Engine Full timeAt Eccentric, We are privileged to co-build the Virtual world with some of the best minds of our times. Since 2016, we are engaged in the Virtualization of Automotive Retail. We have helped leading Automotive Brands in the World the power of Virtual Interactions. **Eccentric's mission -** We are building a Showroom-like experience in a virtual world where...
-
Customer Success Executive
2 months ago
Remote, India KonfHub Technologies Full timeRemote Work Type: Full Time Job Title: Customer Success Executive Skills Required: 1. Excellent communication skills (both verbal and written). 2. Proficiency in design tools like Canva or any other similar software for creating visual content. 3. Problem-solving mindset and customer-oriented attitude. **Experience**: - 1+ year experience in a Community...
-
Customer Success Executive
6 months ago
Remote, India Attentive Full time**About Attentive.ai**: Attentive.ai is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our...
-
Customer Success Associate
6 months ago
Remote, India Faptic Tech Full time**Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...
-
Customer Success Architect
6 months ago
Remote, India Red Hat, Inc. Full timeAbout the job In this role, you will work with our Sales, Services and Partners to provide Technical guidance, support and implementation advice using the Demo platform to showcase Red Hat products and solutions to our customers. You will also collaborate closely with our Platform and Content architects to ensure high availabilty and uptime for our...
-
Customer Success Intern
6 months ago
Remote, India Wobot Intelligence Full timeSelected intern's day-to-day responsibilities include: 1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction 2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product 3. Maintain and develop customer...
-
Customer Success Advisor
6 months ago
Remote, India HighLevel Inc. Full time**Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...
-
Customer Success Associate
6 months ago
Remote, India Wobot Intelligence Full time**_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...
-
Customer Success Associate
6 months ago
Remote, India Wobot Intelligence Full time**Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...
-
Customer Success Associate
6 months ago
Remote, India Sigma Solve Inc Full timeJob Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...
-
Customer Success
6 months ago
Remote, India Sleek Full timeSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...
-
Customer Success Executive
6 months ago
Remote, India VMax Wellness Full time**Job description** **ROLE: Customer Success Executive Reports to - Manager Client Success and Quality** **Company Description**: VMax Wellness was founded with a vision to inspire and encourage people to adopt a healthy lifestyle. Our enthusiastic and knowledgeable team provides bespoke fitness and nutrition plans tailored to individual requirements, to...
-
Customer Success Intern
2 months ago
Remote, India Arupavi Health Technologies Pvt. Ltd Full timeCompany Name - Arupavi Health Technologies Pvt. Ltd. Profile - Customer success Intern Role - What Will You Do: *Establish clear client retention goals. *Assist customers with setting up and navigating through software product. *Promote the value of the product through customer experience. *Assist in creating training courses and educational...
-
Customer Success Concierge
6 months ago
Remote, India HighLevel Full time**About HighLevel**: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...
-
Customer Success Executive
3 months ago
Remote, India DSLR Technologies pvt ltd Full timeAbout us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands. Funding: We have raised $7M from Accel, Matrix and marquee angel investors. Team: First Brand: Powered by our in-house manufacturing capabilities and deep customer insights, our first brand has grown 10X in the past few months. Excited to...
-
Customer Success Executive
6 months ago
Remote, India Zoe Talent Solutions Full time**Key Account Management - Creating Active and Contributing Clients**: - Look to build a relationship that keeps us “In-sight in mind” for our key account. - Gather intelligence that helps you pitch solutions and offers accordingly. - Increase your reach by gathering more contacts and updating them in the CRM accordingly. - Stay well connected and...
-
Customer Success Associate, Bre
2 months ago
Remote, India Better Full time**A Better opportunity**: The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a...
-
Customer Success Advisor
1 month ago
Remote, India HighLevel Full time**About HighLevel**: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...
-
Customer Success Representative
3 months ago
Remote, India Advertising Saga Full time**Company Overview** Advertising Saga is an Amazon Digital Marketing Agency based in Mumbai. Led by Amazon expert Viral Jain, our team has generated over 10 crores in sales for our clients. We specialize in helping businesses grow profitability on Amazon while improving their Acos. With a team of 11-50 employees, we are dedicated to helping our clients...
-
Scaled Customer Success Associate
6 months ago
Remote, India Katalon, Inc. Full time**Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform**. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. **Since its first launch, Katalon has experienced tremendous growth, serving more...