Customer Support Supervisor

5 months ago

Bengaluru Karnataka, India Rippling Full time

**About Rippling**

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**

We are building a world-class Identity Management Support team committed to helping customers realize the full potential of Rippling. Therefore, we’re looking for an experienced supervisor to join our Support organization. In this role, you will be focused on assisting our Customer Support Manager in coaching and mentoring a team of support specialists, ensuring our customers have the best possible experience while assisting to scale the support team at Rippling.

Devices Support is growing quickly and with your help, we will continue to fortify and expand our world-class customer experience.

**What you will do**
- Help re-enforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team and providing them with real-time performance-related feedback- Train staff in areas of customer support specialisations and company policies to improve proficiency and efficiency (assisting with duties where necessary)- Serve as the first point of escalation in support of investigating and solving customer service complaints- Assist with the development and deployment of support policies, and explain these to team members and customers as appropriate- Assist in creating and maintaining documentation pertaining to customer support tasks and best practices- Partner with management to continue Rippling’s ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption
- Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience

**What you will need**
- 3-5 years of customer service and/or industry-related experience, preferably at a SaaS company- 1-2 years of experience in a Team Lead and/or Supervisor role, ideally overseeing an Identity Management / Apps Integration support team or a similar customer-facing team- Empathy, the ability to recognise where a customer is coming from, and identify how Rippling can help them- Advanced knowledge of IT concepts and practices (certifications a plus)- Organisational skills and the ability to multitask while helping multiple customers/team members at the same time- Ability to improve existing processes and workflows for internal and external stakeholders- Creative problem solver who enjoys removing blockers for customers in support of the team
- A team player, who is ready to get their hands dirty

  • Customer Support Executive

    7 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Support

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support

    2 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...

  • Customer Support

    6 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...

  • Customer Support Associate

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Customer Support

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...

  • Customer Support

    6 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - ONE POINT ONE SOLUTIONS Languages: - English + Hindi Qualification: - Graduation manadatory Salary: - 35K + Incentives Experience: - only in B2B Sales Working Days: - 6 Days of Working (Sunday fixed holiday) Timings: - 9:00 Am - 6:00 PM Location: - Near Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Accounting Supervisor for North American Client

    6 months ago

    Bengaluru, Karnataka, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Customer Service Executive

    5 months ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Team Supervisor Customer Care Center

    6 months ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Job Summary**: **Supervisor, Global Managed Services** This position is with the Poly Managed Services team, Customer management center, located in Bangalore, India. This position is for a Technical Support Supervisor, working in the Customer Management Center which is a 24 x 7 x 365 Global Video Network Operations Center. **Major Responsibilities and...

  • Customer Service Representative Itpl Bangalore

    5 months ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...

  • Support and Services Supervisor

    1 month ago

    Bengaluru, Karnataka, India GN Group Full time

    Job Title: Support and Services SupervisorAbout the Role:We are seeking an exceptional Support and Services Supervisor to join our Jabra team in Bangalore, India. As a key member of our Product Support Team, you will be responsible for delivering operational plans and setting day-to-day team objectives.Key Responsibilities:Manage the day-to-day activities of...

  • Customer Support Representative

    5 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...

  • Customer Care Executive

    3 months ago

    Bengaluru, Karnataka, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    **Hiring Immediate Joiners** **Key Responsibilities**: - Manage customer interactions efficiently across various processes such as FKBO, Berger, PhonePe, Acer, and more. - Deliver excellent customer service in English and additional languages as required by the process. - Work in rotational shifts, adhering to the scheduled hours and rotational offs. -...

  • Product Support Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Summary:As a Product Support Supervisor at Oracle, you will play a critical role in delivering exceptional customer service and support. Your focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.As...

  • Supervisor, IT Support

    5 months ago

    Bengaluru, India Consilio LLC Full time

    Overview: **IT Support Supervisors** are responsible for ensuring that the IT Support team is providing the highest level of customer support to our clients. IT Support Supervisors act as primary escalation points for their direct reports (IT Support Specialists) and customers. They also work on our most complicated and challenging tickets often involve...

  • Customer Support Representative

    4 days ago

    Bengaluru, Karnataka, India iCarry Technologies Pvt. Ltd. Full time

    Hiring Client Support Executives - Voice (Outbound and Inbound) iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day! The job involves: - Outbound calling to leads and clients - to help with on-boarding, explain services and get them to start booking shipments - Respond to...

  • Customer Support

    6 months ago

    Bengaluru, Karnataka, India Victaman Services Pvt Ltd Full time

    A Customer Service Representative **works with clients who have complaints, orders, or require information about products/services purchased from the organization**. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. The Customer Service Representative attracts potential...

  • Supervisor Product Support

    4 weeks ago

    Bengaluru, Karnataka, India Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...