Customer Support Representative

4 days ago


Bengaluru Karnataka, India iCarry Technologies Pvt. Ltd. Full time

Hiring Client Support Executives - Voice (Outbound and Inbound)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day

The job involves:

- Outbound calling to leads and clients - to help with on-boarding, explain services and get them to start booking shipments
- Respond to & Resolve support tickets as per SLA
- Co-ordinate with Courier Partners to resolve our client complaints
- Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)

Prior experience in a logistics or BPO company in a customer support role is a huge plus.

Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with webcam and a mobile phone.

Prior Experience - Minimum 6 months experience in a BPO, support / sales / operations role is a huge plus.

Salary Range 13k - 15k (based on relevant experience).

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Work from home

Schedule:

- Day shift

Application Question(s):

- Do you have a good laptop/desktop with internet set up at home?
- Have you worked in a customer support (voice) or BPO role before?
- Are you willing to work within the salary range of 13000 to 15000 per month?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)



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