Support and Services Supervisor
1 month ago
About the Role:
We are seeking an exceptional Support and Services Supervisor to join our Jabra team in Bangalore, India. As a key member of our Product Support Team, you will be responsible for delivering operational plans and setting day-to-day team objectives.
Key Responsibilities:
- Manage the day-to-day activities of your team to ensure that staffing levels and scheduling are appropriate for meeting department service level goals.
- Work closely with high-performing teams to deliver exceptional Customer Experiences in each support interaction.
- Develop and maintain a technically strong and motivated team to support all regional and global goals and objectives.
- Conduct specialty projects and perform other related duties as assigned by the Support Manager.
- Coordinate departmental activities with other departments to ensure organizational effectiveness and customer satisfaction.
Requirements:
- Bachelor's in information technology or relevant diploma.
- 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center.
- Familiarity with Jabra products and hi-tech audio/video solutions is a plus.
- Experience using help desk software, various softphones, videoconference solutions, and remote support tools.
- Excellent communication skills – both verbal and written in English and Hindi.
What We Offer:
As a Support and Services Supervisor at Jabra, you will have the opportunity to work in a fun, fast-paced environment and make a significant contribution to our team's success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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