Support and Services Supervisor

7 days ago


Bengaluru, Karnataka, India GN Group Full time
Job Title: Support and Services Supervisor

About the Role:

We are seeking an exceptional Support and Services Supervisor to join our Jabra team in Bangalore, India. As a key member of our Product Support Team, you will be responsible for delivering operational plans and setting day-to-day team objectives.

Key Responsibilities:

  • Manage the day-to-day activities of your team to ensure that staffing levels and scheduling are appropriate for meeting department service level goals.
  • Work closely with high-performing teams to deliver exceptional Customer Experiences in each support interaction.
  • Develop and maintain a technically strong and motivated team to support all regional and global goals and objectives.
  • Conduct specialty projects and perform other related duties as assigned by the Support Manager.
  • Coordinate departmental activities with other departments to ensure organizational effectiveness and customer satisfaction.

Requirements:

  • Bachelor's in information technology or relevant diploma.
  • 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center.
  • Familiarity with Jabra products and hi-tech audio/video solutions is a plus.
  • Experience using help desk software, various softphones, videoconference solutions, and remote support tools.
  • Excellent communication skills – both verbal and written in English and Hindi.

What We Offer:

As a Support and Services Supervisor at Jabra, you will have the opportunity to work in a fun, fast-paced environment and make a significant contribution to our team's success. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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