Support and Services Team Lead

2 weeks ago


Bengaluru, Karnataka, India GN Group Full time

Job Title: Support and Services Supervisor

About the Role:

We are seeking an exceptional Support and Services Supervisor to join our Jabra India team. As a key member of our Product Support Team, you will be responsible for delivering results that make a significant contribution to department and project delivery.

Key Responsibilities:

  • Deliver operational plans and set day-to-day team objectives.
  • Resolve day-to-day issues/escalation points.
  • Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions.
  • Empower Jabra customers to maximize the use of our products through education and awareness.

Requirements:

  • Bachelor's in information technology or relevant diploma.
  • 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center.
  • Familiarity with Jabra products and hi-tech audio/video solutions is a plus.
  • Experience using help desk software, various softphones, videoconference solutions, and remote support tools.
  • Experience with different brand cellphones, apps, and Bluetooth technology.
  • Experienced and effective in conflict resolution and relationship management.
  • Proficiency with Microsoft Office applications.
  • Experience with CRM systems.
  • Excellent communication skills – both verbal and written in English and Hindi.

Personal Characteristics:

  • Excellent Communication Skills.
  • Strong customer focus and ability to deliver phenomenal Jabra customer experiences.
  • Ability to work with diverse customer types.
  • Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
  • Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.
  • Desire to continually learn, adapt, and work in a fun, fast-paced environment.
  • Independent decision-making: resourceful; good problem-solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/longer-term picture.

About Us:

We are the GN Group, a global leader in intelligent audio solutions. We are passionate about making the world sound better, and we are looking for talented individuals to join our team.

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.



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