Technical Supervisor
2 weeks ago
Growth Opportunities in Support and Services
Bangalore, India
Do you thrive in an environment that values autonomy, ownership, and creativity?
Jabra India is seeking an exceptional Team Leader to join our Jabra Team.
As part of the Product Support Team, the Support and Services Supervisor will be tasked with delivering results that make a significant contribution to a department and project delivery.
Key Responsibilities:
- Deliver operational plans and set day-to-day team objectives.
- Resolve day-to-day issues and escalation points.
- Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions.
- Empower Jabra customers to maximize the use of our products through education and awareness.
Requirements:
- Bachelor's in information technology or relevant diploma.
- 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India within a high contact support center.
- Familiarity with Jabra products and hi-tech audio/video solutions is a plus.
- Excellent communication skills – both verbal and written – in English and Hindi.
Personal Characteristics:
- Strong customer focus and ability to deliver phenomenal Jabra customer experiences.
- Ability to work with diverse customer types.
- Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
Join us to make a difference
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