Supervisor, IT Support

6 days ago

Bengaluru, India Consilio LLC Full time

Overview:
**IT Support Supervisors** are responsible for ensuring that the IT Support team is providing the highest level of customer support to our clients. IT Support Supervisors act as primary escalation points for their direct reports (IT Support Specialists) and customers. They also work on our most complicated and challenging tickets often involve multi-team collaboration and overall workflow changes. On a daily basis, they will be responsible for managing the queue and ensuring that SLAs are being met in a timely manner by the team.

**Responsibilities**:

- On-call availability for escalations (all) and shift schedule updates from their direct reports.
- Ensure tickets are being responded to, status updates are being sent to requestors and issue reports resolved within specified service level agreements (SLAs).
- Reviewing and coaching (whenever necessary) team members on the quality of their communication and execution of their troubleshooting/resolutions.
- Review/approve time and PTO requests (incl. secondary coverage planning) for direct reports.
- Review and ensure direct reports are meeting weekly time entry utilization requirements.
- Ensure the team are documenting each customer support issue and resolution thoroughly in our ticketing system.
- Work with IT Support Manager to identify inefficiencies or process enhancements to improve our workflow.
- Represent L1 by attending multi-department/team meetings discussing system and workflow changes.
- Publish and maintain internal knowledge base articles.
- Perform screen sharing sessions with end users to diagnose/troubleshoot complex issues.
- Conduct training for new hires and act as mentor to less experienced members of the team.

Qualifications:

- Associate degree or higher (any field).

**Tenure Requirements**:

- At least 6 months experience as a L1 IT Support Specialist.

**Certification Requirements**:

- Relativity Review Management Specialist (RRMS) preferred.

**Skill Requirements**:

- Highly logical and excellent problem-solving skills.
- Attention to detail and ability to multi-task.
- Ability to communicate troubleshooting and/or resolution steps in a clear and concise manner.
- Ability to work collaboratively with other teams to achieve client satisfaction.
- Strong typing proficiency an absolute must.

**Software Requirements**:

- Intermediate to advanced Active Directory and Citrix experience.
- Proficiency installing and troubleshooting Windows operating system and Microsoft Office.

**C**
**ONSILIO’S TRUE NORTH VALUES**
- ** EXCELLENCE**
We strive to make every client our advocate
- ** PASSION**
We DO because we CARE
- ** COLLABORATION**
We win together through teamwork and communication
- ** AGILITY**
We flex, adapt and embrace change
- ** PEOPLE**
We value, respect and invest in our teammates
- ** VISION**
We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Accounting Supervisor for North American Client

    2 weeks ago

    Bengaluru, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Accounting Supervisor for North American Client

    2 weeks ago

    Bengaluru, Karnataka, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Support and Services Supervisor

    4 weeks ago

    Bengaluru, India GN Group Full time

    Jabra Support and Services Supervisor Bangalore, India Would you like the opportunity to work closely with high-performing teams in India ？ Do you thrive in an environment which values autonomy, ownership and creativity ？ Jabra India is currently on a look out for an exceptional Team Leader to join our Jabra Team. As part of the Product...

  • Support and Services Supervisor

    2 weeks ago

    Bengaluru, India GN Group Full time

    Jabra Support and Services Supervisor Bangalore, India Would you like the opportunity to work closely with high-performing teams in India ？ Do you thrive in an environment which values autonomy, ownership and creativity ？ Jabra India is currently on a look out for an exceptional Team Leader to join our Jabra Team. As part of the Product...

  • Technical Support Senior Supervisor

    3 weeks ago

    Bengaluru, India The Cigna Group Full time

    OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You’ll be joining a global team with offices located in India.Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India &...

  • Technical Support Senior Supervisor

    2 weeks ago

    Bengaluru, India The Cigna Group Full time

    OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You’ll be joining a global team with offices located in India.Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India &...

  • Customer Support Supervisor

    6 days ago

    Bengaluru, India Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Desktop Support- Tl

    3 weeks ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Supervisor - Sales Support

    2 weeks ago

    Bengaluru, India Otis Full time

    Date Posted: 2023-04-25 Country: India **Location**: Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India. Payroll Supervisor Location: Otis Global Service Center (OGSC), India This position is primarily responsible for: - Managing the team of certified payroll experts -...

  • Facility Supervisor

    2 weeks ago

    Bengaluru, India Incor Group Full time

    Facilities Supervisor supervises and coordinates the day-to-day maintenance and support of buildings, grounds, and facilities systems. Oversees staff installing, inspecting, repairing, and maintaining building systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management. Being a Facilities Supervisor tracks work orders and ensures...

  • Technical Support Senior Supervisor

    3 weeks ago

    Bengaluru, India The Cigna Group Full time

    OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You’ll be joining a global team with offices located in India.  Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe,...

  • Technical Support Senior Supervisor

    2 weeks ago

    Bengaluru, India The Cigna Group Full time

    OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You’ll be joining a global team with offices located in India.  Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe,...

  • Operations Supervisor

    2 months ago

    Bengaluru, India Globe Moving & Storage Co Pvt ltd Full time

    We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You’ll assess our departments’ operational methods and propose ways to improve them. Project management and effective communication are important operation supervisor skills. To succeed is this role, you should...

  • Customer Support Supervisor

    2 months ago

    Bengaluru, India Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Housekeeping Supervisor

    2 weeks ago

    Bengaluru, Karnataka, India Pawan Enterprise Full time

    Job Requirements Job Title: Housekeeping SupervisorCompany Name: Pawan EnterpriseLocation: Bengaluru, KarnatakaSalary: From ₹30,000 a monthEmployment Type: Full-timeJob Description:Are you an experienced Housekeeping Supervisor looking for an exciting opportunity in Bengaluru? Join our team at Pawan Enterprise, a leading organization in the hospitality...

  • Housekeeping Supervisor

    3 weeks ago

    Bengaluru, Karnataka, India Pawan Enterprise Full time

    Job Requirements Job Title: Housekeeping SupervisorCompany Name: Pawan EnterpriseLocation: Bengaluru, KarnatakaSalary: From ₹30,000 a monthEmployment Type: Full-timeJob Description:Are you an experienced Housekeeping Supervisor looking for an exciting opportunity in Bengaluru? Join our team at Pawan Enterprise, a leading organization in the hospitality...

  • Hub Supervisor

    2 months ago

    Bengaluru, Karnataka, India CareerPlug Full time

    Hub Supervisor Opportunity in Bangalore. We're seeking a dynamic and responsible Hub Supervisor to join our growing team in Bangalore. Grab this opportunity to make your place in EV revolution! About the Role: As a Hub supervisor, you will play a crucial role in ensuring the smooth and efficient operation of our hub. Locations: Mathikere, Marathahalli, JP...

  • Maintenance Supervisor

    3 days ago

    Bengaluru, Karnataka, India Perfect Engineers and Consultant Full time

    **Responsibilities for maintenance supervisor** - Manages building maintenance technician(s), maintenance assistant(s), and administrative support also central plant maintenance - Oversee the maintenance of all business critical records, documents and blueprints for maintenance assets all associated documentation relating to all production equipment and...

  • Center Supervisor

    4 weeks ago

    Bengaluru, India BHIVE Workspace Full time

    Role:Center SupervisorExperience Range:1-5 years of experienceQualification:12th pass, ITI or a diploma in a related fieldInterview Process:Applicant questionnaire > Assessment > Face to Face Rounds > HR RoundAbout the Company:BHIVE is a group of Co-working and FinTech companies focused on commercial real estate. We started out as the oldest Co-working brand...

  • Ca Accounting

    2 months ago

    Bengaluru, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...