Logistics Executive

2 months ago


Panchkula, India Terrasparq Tech Pvt. Ltd. Full time

Reroute packages using FedEx portal, or any other method needed.
- Check and verify addresses for accuracy.
- Submit corrections for incorrect addresses via FedEx portal, or any other method needed.
- Address package claim concerns and issues
- Direct reach out to customers regarding discrepancies
- Work directly with our shipping company to find solutions to shipping issues

A few examples: Lost packages, Damaged packages, Damaged product, Product stolen during shipments.
- Escalate customer concerns as required
- Track all open issues and concerns
- Keep the Warehouse Manager (or whoever assigned) apprised of all open issues and concerns
- Document resolution of concerns within ConnectWise Notes
- Prioritize concerns based on customer SLA's as appropriate
- Work with customers and Delivery service to help resolve any shipping issues that arise.
- Be able to communicate with our FedEx, UPS, or any other shipping services Representatives to resolve issues.
- Work with the Shipping department as needed

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 7986144383


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