Client Servicing Executive

2 months ago


Panchkula, India Karshini Artysun PVT. LTD. Full time

Company Overview: P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one.

Role: Client Servicing Executive

Location: Panchkula, Haryana

**Salary**: As per industry standards

**Responsibilities**:

- Communicate with various e-commerce marketplaces to address and resolve any grievances or issues raised by them. Develop strong relationships with marketplace representatives and act as the main point of contact for dispute resolution.
- Handle order updates and ensure timely and accurate order processing in the Zoho system. Coordinate with internal teams to ensure smooth order fulfilment and delivery.
- Possess a thorough understanding of delivery channels such as Delhivery, DTDC, etc. Collaborate with logistics partners to track shipments, address delivery-related queries, and proactively manage any potential issues or delays.
- Standard Operating Procedures (SOP): Create and maintain standard operating procedures to streamline customer care processes, enhance efficiency, and ensure consistent service delivery. Regularly review and update SOPs to incorporate best practices and improve overall performance.
- Reduce Return-to-Origin (RTO): Take proactive measures to reduce the rate of Return-to-Origin (RTO) by analyzing patterns, identifying root causes, and implementing corrective actions. Collaborate with relevant teams to improve product quality, packaging, and delivery processes.

**Requirements**:

- Proven experience in customer care, preferably in an e-commerce or marketplace environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with Zoho or similar order management systems.
- Knowledge of logistics and delivery channels, including experience with Delhivery, DTDC, or similar services.
- Ability to multitask, prioritise, and work in a fast-paced environment.
- Strong attention to detail and organisational skills.

We offer competitive compensation and a supportive work environment that values teamwork and personal growth. If you are passionate about providing exceptional customer service, resolving issues effectively, and making a positive impact, we would love to hear from you.

1. Why do you wish to work for P-TAL?

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)



  • Panchkula, India Gretis India Pvt Ltd Full time

    **Job description of Client Servicing executive -** **Responsibilities**: - Identifying and resolving client queries - Maintaining a detailed and accurate record of all client details and communications - Building and maintaining long-lasting business relationships with clients - Ensuring to respond to client queries in a professional and timely manner -...


  • Panchkula, India Raga Advertisers Pvt. Ltd. Full time

    **Responsibilities**: - Identifying and resolving client queries - Maintaining a detailed and accurate record of all client details and communications - Building and maintaining long-lasting business relationships with clients - Ensuring to respond to client queries in a professional and timely manner - Assisting in the hiring process and providing...


  • Panchkula, India Arindam Software Solutions India (P) Ltd. Full time

    **Essential Duties and Responsibilities**: - May assist/support manager on inquiries, request for proposals, insertion orders, placement, or as needed. - Accurate and timely execution of verbal/written client requests. - Increase number of patients served. - Provide outstanding communication with the external clients. **Skills**: - Exceptional...


  • Panchkula, India Webomaze Technologies Full time

    Speaking with clients over the phone and online. - Understanding client needs and objectives. - Addressing enquiries and resolving concerns efficiently and proactively. - Processing client orders or complaints. - Building client relationships. - Documenting calls and filing written reports. - Reporting to a group manager and working with the team to achieve...


  • Panchkula, Haryana, India Webomaze Technologies Full time

    Speaking with clients over the phone and online. Understanding client needs and objectives. Addressing enquiries and resolving concerns efficiently and proactively. Processing client orders or complaints. Building client relationships. Documenting calls and filing written reports. Reporting to a group manager and working with the team to achieve targets....


  • Panchkula, India Arindam Software Solutions India Private Limited Full time

    Responsibilities and Duties Mass Mailing Maintaining an internal database for the future references Required Experience, Skills and Qualifications. Good communication skills Strong convincing & interpersonal skills Eager to learn new things **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,344.09 - ₹24,953.91 per month **Benefits**: - Food...


  • Panchkula, India Webomaze Technologies Full time

    **Job description**: - Building long-term relationships with key clients. - Addressing customer concerns and complaints. - Creating sales plans to generate revenue. - Build relationships with key employees among customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with...


  • Panchkula, India Miracle Services Full time

    We have an urgent hiring for Client Handling Executive for a manufacturing industry, Location is Panchkula, Haryana. Any graduate can apply Salary : up to 18k Contact : 8427103306 **Job Types**: Permanent, Full-time **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental...


  • Panchkula Gurukul, India ABA Infotech Pvt. Ltd. Full time

    We are looking for freshers (Client Relationship Executive) for IJRDO JOURNAL, Panchkula - Haryana Freshers can apply About the job Key responsibilities: 1. Procuring existing clients through direct contact 2. Negotiating with clients to secure the most attractive prices 3. Conducting quality assurance on all produced documents, including research...


  • Panchkula, Haryana, India Webomaze Technologies Full time

    Job description: Building longterm relationships with key clients. Addressing customer concerns and complaints. Creating sales plans to generate revenue. Build relationships with key employees among customers Create plans to address clients' business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they...


  • Panchkula, India Abante Integrated Management Services Pvt Ltd Full time

    **Job Overview**: Soft Services Executive will be a part of onsite facility management team for a reputed client in Gurgaon and will be responsible for overall maintenance of facility. - **Responsibilities**: - Overall responsible for the housekeeping of the entire site. - Vendor coordination to ensure manpower availability as per contract. - Implementation...


  • Panchkula, India Agile Integrated Business Solutions Full time

    **Job Overview**: Soft Services Executive will be a part of onsite facility management team for a reputed client in Panchkula and will be responsible for overall maintenance of facility. **Responsibilities** 1. Overall responsible for the housekeeping of the entire site. 2. Vendor coordination to ensure manpower availability as per contract. 3....


  • Panchkula, India Abante Integrated Management Services Private Limited Full time

    **Job Overview**: Soft Services Executive will be a part of onsite facility management team for a reputed client in Gurgaon and will be responsible for overall maintenance of facility. **Responsibilities** - Overall responsible for the housekeeping of the entire site. - Vendor coordination to ensure manpower availability as per contract. - Implementation of...


  • Panchkula Gurukul, India ABA Infotech Pvt. Ltd. Full time

    We are looking for freshers (Client Relationship Executive) for IJRDO JOURNAL, Panchkula - HaryanaFreshers can applyAbout the jobKey responsibilities:Procuring existing clients through direct contactNegotiating with clients to secure the most attractive pricesConducting quality assurance on all produced documents, including research articles, review...


  • Panchkula, India Simon and Josephine Full time

    **JOB DESCRIPTION** **Skilled communicator with a passion for making connections. We are seeking talented** **individuals to join our team and help us excel in the realm of effective communication.** **Key Responsibilities** - Engage with clients, customers, and partners to ensure exceptional communication experiences - Handle customer inquiries,...


  • Panchkula, India Webomaze Technologies Pvt Ltd Full time

    **Job description** - Answer questions about products or the company - Ask questions to understand customer requirements and close the query - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the companys reputation -...


  • Panchkula, India Webomaze Technologies Pvt Ltd Full time

    **Job description** - Answer questions about products or the company - Ask questions to understand customer requirements and close the query - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the companys reputation -...

  • Marketing Executive

    2 weeks ago


    Panchkula, India Client of Nkrafterz Full time

    Job Description: An insurance marketing executive is responsible for strategizing, creating, and implementing marketing campaigns that support business development and growth at an insurance company. They work to elevate the company's larger marketing efforts through brand awareness that supports lead generation and conversion. Eligibility and Key...

  • Marketing Executive

    2 weeks ago


    Panchkula, India Client of Nkrafterz Full time

    We are looking for Field Sales Executive for sales and marketing our Cosmetic Product Range in Tricity. We’re looking for a flexible and versatile marketer responsible for our sales channels' growth. **Responsibilities**: - Launching new products of the company. - Build strategic relationships and partner with key industry players, agencies and vendors -...


  • Panchkula, Haryana, India Simon and Josephine Full time

    JOB DESCRIPTIONSkilled communicator with a passion for making connections. We are seeking talentedindividuals to join our team and help us excel in the realm of effective communication.Key Responsibilities Engage with clients, customers, and partners to ensure exceptional communication experiences Handle customer inquiries, complaints, and requests with...