![Webomaze Technologies Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Client Retention Executive
3 weeks ago
**Job description**
- Answer questions about products or the company
- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companys reputation
- Keep records of calls and sales and note useful information
**Requirements**:
**Eligibility**
- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota/ customer support preferably over the phone
- Good knowledge of relevant computer programs (eg CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
**Role**:Client Retention
**Industry Type**: Digital Marketing
**Department**:Customer Success, Service & Operations
**Employment Type**:Full Time, Permanent
**Role Category**:Non VoiceEducation
**UG**:Any Graduate
**PG**:Any Postgraduate
**Job Types**: Full-time, Permanent
Pay: ₹9,150.84 - ₹30,297.84 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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