Client Servicing Executive
5 months ago
Company Overview: P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one.
Role: Client Servicing Executive
Location: Panchkula, Haryana
**Salary**: As per industry standards
**Responsibilities**:
- Communicate with various e-commerce marketplaces to address and resolve any grievances or issues raised by them. Develop strong relationships with marketplace representatives and act as the main point of contact for dispute resolution.
- Handle order updates and ensure timely and accurate order processing in the Zoho system. Coordinate with internal teams to ensure smooth order fulfilment and delivery.
- Possess a thorough understanding of delivery channels such as Delhivery, DTDC, etc. Collaborate with logistics partners to track shipments, address delivery-related queries, and proactively manage any potential issues or delays.
- Standard Operating Procedures (SOP): Create and maintain standard operating procedures to streamline customer care processes, enhance efficiency, and ensure consistent service delivery. Regularly review and update SOPs to incorporate best practices and improve overall performance.
- Reduce Return-to-Origin (RTO): Take proactive measures to reduce the rate of Return-to-Origin (RTO) by analyzing patterns, identifying root causes, and implementing corrective actions. Collaborate with relevant teams to improve product quality, packaging, and delivery processes.
**Requirements**:
- Proven experience in customer care, preferably in an e-commerce or marketplace environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with Zoho or similar order management systems.
- Knowledge of logistics and delivery channels, including experience with Delhivery, DTDC, or similar services.
- Ability to multitask, prioritise, and work in a fast-paced environment.
- Strong attention to detail and organisational skills.
We offer competitive compensation and a supportive work environment that values teamwork and personal growth. If you are passionate about providing exceptional customer service, resolving issues effectively, and making a positive impact, we would love to hear from you.
1. Why do you wish to work for P-TAL?
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
-
Client Service Executive
5 months ago
Panchkula, India Arindam Software Solutions India (P) Ltd. Full time**Essential Duties and Responsibilities**: - May assist/support manager on inquiries, request for proposals, insertion orders, placement, or as needed. - Accurate and timely execution of verbal/written client requests. - Increase number of patients served. - Provide outstanding communication with the external clients. **Skills**: - Exceptional...
-
Client Service Executive
3 days ago
Panchkula, India Arindam software solutions India Private Limited Full time**Job Summary**: **Key Responsibilities**: - Serve as the main point of contact for assigned clients, managing relationships and addressing inquiries. - Understand client needs and provide tailored solutions, ensuring satisfaction and retention. - Process client requests, including order management, issue resolution, and account updates. - Collaborate with...
-
Client Servicing Executive
5 months ago
Panchkula, India Webomaze Technologies Full timeSpeaking with clients over the phone and online. - Understanding client needs and objectives. - Addressing enquiries and resolving concerns efficiently and proactively. - Processing client orders or complaints. - Building client relationships. - Documenting calls and filing written reports. - Reporting to a group manager and working with the team to achieve...
-
Client Relationship Executive
2 months ago
Panchkula, India Script Space Full time**Profile Summary** The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them. **Key Roles and Responsibilities...
-
Client Service Executive
5 months ago
Panchkula, India Arindam Software Solutions India Private Limited Full timeResponsibilities and Duties Mass Mailing Maintaining an internal database for the future references Required Experience, Skills and Qualifications. Good communication skills Strong convincing & interpersonal skills Eager to learn new things **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,344.09 - ₹24,953.91 per month **Benefits**: - Food...
-
Client Relationship Executive
2 months ago
Panchkula, India Script Space Full time**Profile Summary** The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them. **Key Roles and Responsibilities...
-
Client Relationship Executive
1 month ago
Panchkula, India Webomaze Technologies Full time**Job description**: - Building long-term relationships with key clients. - Addressing customer concerns and complaints. - Creating sales plans to generate revenue. - Build relationships with key employees among customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with...
-
Client Relationship Executive
5 months ago
Panchkula, India Webomaze Technologies Full time**Job description**: - Building long-term relationships with key clients. - Addressing customer concerns and complaints. - Creating sales plans to generate revenue. - Build relationships with key employees among customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with...
-
Client Handling Executive
5 months ago
Panchkula, India Miracle Services Full timeWe have an urgent hiring for Client Handling Executive for a manufacturing industry, Location is Panchkula, Haryana. Any graduate can apply Salary : up to 18k Contact : 8427103306 **Job Types**: Permanent, Full-time **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental...
-
Client Relationship Executive
5 months ago
Panchkula Gurukul, India ABA Infotech Pvt. Ltd. Full timeWe are looking for freshers (Client Relationship Executive) for IJRDO JOURNAL, Panchkula - Haryana Freshers can apply About the job Key responsibilities: 1. Procuring existing clients through direct contact 2. Negotiating with clients to secure the most attractive prices 3. Conducting quality assurance on all produced documents, including research...
-
Client Support Executive
5 months ago
Panchkula, India Simon and Josephine Full time**JOB DESCRIPTION** **Skilled communicator with a passion for making connections. We are seeking talented** **individuals to join our team and help us excel in the realm of effective communication.** **Key Responsibilities** - Engage with clients, customers, and partners to ensure exceptional communication experiences - Handle customer inquiries,...
-
Client Retention Executive
5 months ago
Panchkula, India Webomaze Technologies Pvt Ltd Full time**Job description** - Answer questions about products or the company - Ask questions to understand customer requirements and close the query - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the companys reputation -...
-
Client Handling Executive
5 months ago
Panchkula, India JMD TRICITY JOB PLACEMENT SOLUTIONS Full time**Responsibilities**: - Managing existing client dashboard - Sharing the orders and updates with the Operations team - Sharing the reports with clients - Handling active subscriptions and following up in case of cancellation - Managing day-to-day client updates - Following up with existing/old clients **Expected Skills**: - Ability to multitask and...
-
Data Entry Operator Client Executive
2 months ago
Panchkula, India Triedge Solutions Full timePosition : Data Entry Operator cum Client Executive **JOB ROLE**: - **Eligibility**: 1. Minimum 6 Months (internship) in similar domain 2. Only nearby Panchkula Location resident **Immediate Joiner** **Key Responsibilities**: - Enter data into software system with high accuracy. - Review data for errors and discrepancies - Correct and update data on...
-
Customer Service Executive
5 months ago
Panchkula, India Passion Gaming Full time**Responsibilities** - Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure - Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight **Education and Experience Required** - Should have an experience of minimum 1 years...
-
Client Support Representative
4 months ago
Panchkula, India Simon and Josephine Full timeSkilled communicator with a passion for making connections. We are seeking talented individuals to join our team and help us excel in the realm of effective communication. **Key Responsibilities**: - Engage with clients, customers, and partners to ensure exceptional communication experiences - Handle customer inquiries, complaints, and requests with...
-
Client Coordinator
5 months ago
Panchkula, India Simon and Josephine Full timeOutline: Skilled communicator with a passion for making connections. We are seeking talented individuals to join our team and help us excel in the realm of effective communication. Key Responsibilities: - Engage with clients, customers, and partners to ensure exceptional communication experiences - Handle customer inquiries, complaints, and requests with...
-
Front Desk Executive Client Coordinator
5 months ago
Panchkula, India RAGA Advertisers Full timePerform administrative work, including maintaining files - Enter employment data into a computer database - Handling reception - 1 year of related administrative experience - Detail-oriented and organized - Strong communication and customer service skills - Coordinating with the clients and understanding their requirements - Knowledge about digital marketing...
-
Marketing and Sales Executive
2 months ago
Panchkula, India Rednirus Digital Media Full timeRednirus Digital Media is seeking a dynamic _**Marketing and Sales Executive**_ to drive business growth by promoting digital marketing services and securing new clients. The role involves executing sales strategies, building strong client relationships, and meeting targets for revenue generation through effective marketing campaigns and sales efforts. -...
-
Telesales Executive
2 months ago
Panchkula, India MITS HEALTHCARE PRIVATE LIMITED Full timeJob Description: Business Development Executive/ Sales and Marketing Executive **Responsibilities**: - Familiarize yourself with all products and services offered by the company. - Procuring new clients through direct contact, word-of-mouth and collaboration with the marketing department. - Maintaining meaningful relationships with existing clients and new...