Client Service Executive
3 days ago
**Job Summary**:
**Key Responsibilities**:
- Serve as the main point of contact for assigned clients, managing relationships and addressing inquiries.
- Understand client needs and provide tailored solutions, ensuring satisfaction and retention.
- Process client requests, including order management, issue resolution, and account updates.
- Collaborate with internal teams (sales, operations, and finance) to deliver seamless service.
- Maintain accurate client records and documentation in the CRM system.
- Prepare reports on client feedback, service metrics, and improvement opportunities.
- Conduct regular follow-ups with clients to ensure continued satisfaction and identify upselling opportunities.
- Assist in training new team members on client service protocols and best practices.
- Stay informed about company products and services to effectively address client inquiries.
**Qualifications**:
- Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- Proven experience in a client service or customer support role.
- Strong communication and interpersonal skills, with a focus on building relationships.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
**Job Types**: Full-time, Fresher
Pay: ₹16,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Leave encashment
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Joining bonus
- Performance bonus
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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