Customer Support Associate

4 weeks ago

Mumbai Maharashtra, India Elevate K-12 Full time

**Who we are**:
We live the mission of Elevate K-12, and we're getting better each day, if all of this sounds exciting to you - We want to hear from you

**Position Overview**:
***In pursuit of this goal, we are looking for Customer Support Executive to join our technical team as we move from being a tech-enabled service to a tech product company. We are looking for passionate and enthusiastic people who love solving complex business problems and providing excellent technical solutions. If you are passionate about joining a mission-driven, education technology company and creating the future of EdTech, then this role is for you

**Key Responsibilities**:

- Collaborate with the team and external stakeholders in the US and India to understand and resolve issues
- Handle technical and non-technical support queries and accordingly resolves issues
- Triage and direct issues to appropriate stakeholders when needed
- Tie up complex technical problems for the Developers to fix when needed
- Provide real time solutions related to software, networking, servers issues
- Create guides and tools based on issues solved that can be given to operations and or clients to triage future similar issues

**Qualifications**:

- Between 1 years to 3 years professional experience from voice &/or Chat process.
- Should have excellent verbal and written communication skills.
- Should have knowledge in troubleshooting problems like platform issues, delivery issues, manage multiple live chats from the clients
- Should have sound knowledge of hardware & software
- Should have basic MS Excel & MS Word knowledge
- Qualification - Graduate
- Willing to work in night shifts. Working window between 5 pm - 4 am

**Be Part Of Our Story**:
Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

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