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Customer Support Executive

4 months ago

Hyderabad, India RNIT Solutions Full time

**Responsibilities**:

- Understanding the products and services provided by the company.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.

**Requirements**:

- 10th Pass, Intermediate or Any bachelors required.
- Exceptional verbal and written communication skills.
- Fluent in Telugu & Hindi (Must).
- Good problem-solving abilities.
- Ability to meet deadlines and prioritize tasks.
- Excellent phone etiquette and active listening abilities.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,086.00 - ₹13,811.36 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Hyderabad, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- Hindi (preferred)
- Telugu (preferred)

**Speak with the employer**
+91 7842770969