Customer Success Associate

2 months ago

Mumbai, India dazzlelect Full time

**Job Title**: Virtual Relationship Officer.

**Location**: Work From Office.

**Educational Qualification**: Any Graduate.

**Qualifications & Skills**:

- **Excellent Verbal & Written Communication Skills.**:

- 0-1 year experience from BFSI/NBFC industry.
- Should have knowledge on basic banking domain.
- Great networking skills.
- Fresher’s can apply.
- Outstanding interpersonal abilities.

**Mandatory skills**: Call Handling, Customer Needs, Resolution of Complaints, Customer Engagement, BFSI.
- Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
- Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products.
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers.
- Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM.
- Sales: Right cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Acquiring & grouping of all related IDs of the Primary ID.
- Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.
- Ensure Staff are trained on product knowledge and requisite certifications.
- Income to be generated at a customer level.
- Interaction Quality: Achieve Quality benchmarks defined from time to time.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Audit and Service Quality Ensure all laid down system and process is followed as stipulated by Audit and Senior Management.
- Ensure accurate and timely submission of financial transactions & requests.
- Adherence to set processes of updating customer interactions in CRM next.
- MIS - Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.
- To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience.
- Ensuring that customers get world-class services.
- To enhance Customer Relationship & while doing so, Educate,
- Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk.
- Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
- So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services.
- thereby ensuring that the RM also achieves the key performance parameters set.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹170,000.00 - ₹210,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 7000115101

  • Customer Success Associate

    1 month ago

    Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder...

  • Customer Success Associate

    1 week ago

    Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...

  • Customer Success Associate

    3 weeks ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...

  • Customer Success Associate

    1 week ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of...

  • Customer Success Associate

    1 day ago

    Mumbai, India Enthral Full time

    Enthral is a leading provider of enterprise-class AI-powered learning platforms - a Learning Management System (LMS) and a Learning Experience Platform (LXP). Covering the entire enterprise learning lifecycle - from content creation to measuring learning's impact on your business, our platforms enable you with all the tools you need for your employee,...

  • Customer Success Associate

    1 month ago

    Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    **Job Type**:Full Time**Job Location**:Malad Mumbai**Experience**:1 - 2 Years**Shift Timings**:05:30 am to 02:30 pm (Hybrid)**About the Role**: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows...

  • Associate Customer Success Renewal Specialist

    3 weeks ago

    Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...

  • Associate Customer Success Renewal Specialist

    1 week ago

    Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...

  • Customer Success Associate

    2 weeks ago

    Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...

  • Associate - Customer Success

    3 weeks ago

    Mumbai, India S&A Solutions Full time

    **Associate - Operations Support - Job Description** **About Apertum Online - **Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers...

  • Customer Success Associate

    2 weeks ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...

  • Customer Success Associate- Mumbai

    3 weeks ago

    Mumbai, India 2coms Full time

    Job DescriptionWe have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique...

  • Associate Customer Success Renewal Specialist

    3 days ago

    mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around...

  • Customer Success Associate- Mumbai

    2 weeks ago

    Mumbai, India 2coms Full time

    Job DescriptionWe have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique...

  • Customer Service Associate

    3 weeks ago

    Navi Mumbai, India WorkSpace Associate Full time

    We are urgently hiring Customer Service Associates for a logistics company based in the US. As a Customer Service Associate, you will be responsible for handling customer inquiries and providing support through a blended calling process. The position is located in Mahape, Ghansoli, Navi Mumbai. - Previous international/domestic customer service experience. -...

  • Customer Success Associate

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - Customer Success Associate** **CTC up to 2 - 3 LPA** **Industry Preferred -Corporate Insurance** **Qualification: - Graduation** **Location: Mumbai** **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure...

  • Customer Success Associate

    2 days ago

    Mumbai, Maharashtra, India Haptik Full time

    **Customer Success Associate** **What we want to accomplish and why we need you?** In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms. To know more about Life-at-Haptik, do check out this ~3.5 minutes video:Life at Haptik **What are Haptik's Core Company Values**: -...

  • Customer Success

    4 days ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Success Associate

    2 days ago

    mumbai, India Jio Haptik Full time

                                                                                                                                                        Customer Success Associate   What we want to accomplish and why we need you?  Having reached over 500 million devices, and processing...

  • Customer Success Associate

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India LogIQids Full time

    **Job Title**:Customer Success Associate Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients. **About LogIQids**:Founded by IIT-IIM alumni,...