Service Delivery Assistant

2 weeks ago

Jaipur, India Deutsche Bank Full time

**Job Title
- Sr. Analyst**

**Location -Jaipur, India**

**Role Description**:
The Service Delivery Assistant has accountability for delivering agreed services to a specific client group, focusing on achieving consistent operational excellence and client/user satisfaction, leveraging agreed improvement strategies and use of technology to ensure Service Delivery and Operations are fully aligned and integrated. The Service Delivery Assistant is accountable for workstream performance outcomes within their assigned client group. They will deliver operations, working closely with client management and product management, initiative delivery and COO colleagues to ensure client satisfaction, achievement of business goals and appropriate management of risk. The Service Delivery Assistant is accountable for supporting implementation of continuous improvement initiatives, for delivering assigned aspects of agreed transition projects and for delivering services, in conjunction with local vendors. The Service Delivery Assistant will develop and maintain positive relationships with managers within the business.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- _Procurement Professional with excellent communication skills _
- _Assuring SLA/operational metrics are achieved for the outsourced processes and appropriate remediation actions designed and implemented. This includes identifying root-cause and changed to as-is process. _
- _Project management skills to support building service delivery platforms and implementation of a world-class Procurement to Pay operational process, partnering with global program teams to ensure proper involvement in design, testing and deployment for new initiatives _
- _Creation of User-Interest Groups and ongoing management _
- _Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements. _
- _Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility _
- _Be the driving focus for centralization of certain global functions to achieve synergies and process excellence _

**Your skills and experience**
- _Bachelor’s degree, graduate in Finance/Banking/Accountancy _
- _3 to 5 years of experience working in a financial or related sector _
- _Strong knowledge of Accounts Payable cycle and process _
- _Proficient in MS office _

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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