Associate-technology Services

1 month ago

Jaipur, India MetLife Full time

**Position Title**

Associate/Sr Associate - Technology Services

**Function, Responsibility Level**:
Operations,

**Reports to**

Manager

**Associate Name**

**Span of Control**

**Location - MetLife MCC1 & 2**:
**Permanent/ Temporary**:
**Permanent**:
**Basic Responsibilities**
- Responsible for gathering requirements for change requests to Create IT Infrastructure changes
- Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request
- Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation
- Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices
- Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions, networking services
- Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network
- Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in SNOW, and completed as per the requirements
- Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery
- Creation of Change tickets on SNOW as per Software/Hardware/Server change requirements
- Follow the complete change cycle from Planning, scheduling, and implementation
- Performing follow-ups for reviews and approvals on pending or drafted Request for Change’s (RFC’s) to meet the target depending upon ‘scheduled start date’ and ‘end date’ of the tickets
- Responsible for representing the change on the Project calls and Change Advisory Board calls as per the requirement
- Manage updates and communication across business functions along with coordination amongst various project managers to complete the change implementation per schedule

**Primary Internal Interactions**:

- Manager for the purpose of reporting performance, escalations, clarifying concerns, and seeking feedback and support.
- Manager for monthly evaluation of performance.
- TL / Assistant Manager for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Team members to provide feedback, career path discussion, skill-set enhancement, training needs and identification, performance improvement discussion

**Primary External Interactions**:

- Business Partners for Service Delivery as per agreed upon SLA
- Business Partners for follow-up work and closure of open items

**Organizational Relationships**

**Reports To**:Manager

**Skills**:
**Technical Skills**:

- Good understanding of Manual Testing
- Basic understanding of database testing
- Strong Client Interaction skills
- Good knowledge of Excel, Power point and Word

**Process Specific Skills**
- Manual Testing skills
- Strong Presentation skills
- Strong documentation skills
- Project Coordination/management skills

**Soft skills (Minimum)**
- Proficiency in English
- Communication skills - should be able to read, interpret business documents. Excellent oral/written communication
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability
- Ability to work on routine/standardized transactions
- Ability to identify process improvement opportunities
- Contribute actively to the success of initiatives at Organizational level

**Soft Skills (Desired)**
- Ability to manage multiple tasks and to deliver accurate and detailed results within firm deadlines.
- Ability to research and resolve problems.
- Ability to handle escalation

**Education Requirements**:
BCA, MCA, B.SC IT, M.SC IT, B. Tech (Computer Science), M. Tech (Computer Science)

**Work Experience Requirements**:
***:

- Manual Software Testing, Data Management and Project Management Experience

**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

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