Customer Success Executive

1 month ago

Ahmedabad, India Appitsimple Infotek Pvt Ltd Full time

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - Software Suggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

Appitsimple is an
**all-remote **organization with a team of
**150+ **members. With over
**300 **customers of Software Suggest and
**2**
**000+ **customers of CallHippo, AppitSimple has a dominant presence over the globe.

Product: CallHippo.

**CallHippo **was
**launched in 2017 **. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide
**easy to adopt,**
**cost-effective, scalable, and accessible phone systems **to businesses.
**Customized pricing plans **,
**24/7 available support **, and
**innovative top-of-the-line features **make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be critical decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem

**Experience**: 0-1yr

We are looking for a technically savvy Customer Success Executive who possesses a strong drive for results. The duties of the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. He should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

**Customer Success Executive Responsibilities**:
Work closely with the sales team to understand customer needs and ensure a seamless transition from sales to onboarding

Develop and maintain a detailed onboarding plan to ensure all customers receive a consistent and high-quality experience

Conduct regular check-ins with customers to ensure their satisfaction and identify opportunities for improvement

Manage and resolve any customer issues or concerns, ensuring timely resolution and communication

Provide product training and education to customers, ensuring they are able to fully utilize our products and services

Monitor customer usage and behavior to identify trends and opportunities for improvement

Identify opportunities for upselling and renewals, working closely with the sales team to drive revenue growth

Develop and execute renewal strategies to ensure high customer retention rates

Develop and maintain customer success metrics and reporting, including customer satisfaction, product usage, and renewal rate

**Customer Success Executive Requirements**:

- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.

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