Customer Success Executive

4 weeks ago


Ahmedabad, India SalesHandy Full time

Highlights of some of the key achievements of the Customer team at SalesHandy.
- Achieved an NPS score of 30.
- Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals.
- Adding more than 300 customers every month

Up next, the challenges we are looking forward to solving:

- Hitting 170k MRR goal (Adding 500 new customers a month)
- Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
- Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

# What will you be doing?
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Handle and resolve customer requests and complaints.
- Report to the Customer Success Managers on revenue impacted results (weekly/monthly/quarterly)

# What key performance indicators will you own?
- Manual upgrades/upselling.
- Customer happiness score
- Churn rate
- Retention rate.

# You should have...
- Excellent communication & writing skills
- Great problem-solving abilities
- Self-driven and proactive nature
- Patience when handling tough cases
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Agile approach and being coachable at all times
- Passion for talking to customers all day, every day
- The ability to explain complex topics in easy to understand and concise language [English]
- Ambition, eagerness, and the will to learn and improve upon your own skills

# Why should you join Saleshandy?
- Opportunity to work with customers across the globe
- Excellent growth opportunity and open culture to ensure best ideas win
- Well defined training program to enhance your skills
- A clear career path with on job career guidance
- Be a part of learning culture

# Other Perks:

- Personal Development — an annual budget for books, courses, and conferences
- Medical Insurance — we offer health insurance allowance to all the teammates

## So, think you’re a good fit? Then let’s roll.

Step 2: Quick call with the HR folks

Step 4: Work on a small assignment.

Step 5: Second round interview to gauge if you are a good culture fit.

Step 6: Job Offer (contingent on the above steps) & Welcome to the ikigai tribe

**Salary**: ₹250,000.00 - ₹420,000.00 per year



  • Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Relation Executive Job Location : Shyamal Cross Road,(Ahemdabad) J.D. Job description: Need to handle all E commerce support activities and indulge to resolve all customer queries, marketing calling campaign, lead generation. Thanks & Regards, Success Placement...


  • Ahmedabad, India Appitsimple Infotek Pvt Ltd Full time

    Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - Software Suggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014. Appitsimple is an **all-remote **organization with a team of **150+ **members. With over **300 **customers of...


  • Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    **Job Description | Customer Success Executive** **Location: Ahmedabad, Gujarat** **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to...


  • Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...


  • Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...


  • Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...


  • Ahmedabad, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Executive, you will be ensuring the success and...


  • Ahmedabad, India KONZE Enterprise Full time

    **We work to grow together.**: **Let’s start.** We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof. Ahmedabad...


  • Ahmedabad, India Statusi Pvt. Ltd. Full time

    **Job Title**:Customer Success Executive **Location**: Ahmedabad **Work Mode** - Hybrid Culture **Experience Level**: 1-2 Years **Key Responsibilities**: Product Knowledge: Develop a deep understanding of our SAAS products and their features, staying updated on enhancements and new releases. Customer Onboarding: Guide and assist new SAAS-based customers...


  • Ahmedabad, Gujarat, India KONZE Enterprise Full time

    We work to grow together:Let's start.We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof.Ahmedabad (Onsite)Customer Success...


  • Ahmedabad, Gujarat, India VasyERP Solutions Pvt. Ltd. Full time

    Intro to Role: As a Customer Success Executive, you will be ensuring the success and satisfaction of organization’s customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services.What...


  • Ahmedabad, India www.indiabizforsale.com Full time

    As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process. - Own and manage customer...


  • Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Executive, you will be ensuring the success and...


  • Ahmedabad, Gujarat, India indiabizforsale Full time

    As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process. Own and manage customer relationships...


  • Vastrapur, Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    About Us:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally.Intro to Role:As a Customer Success Executive, you will be ensuring the success and satisfaction of...


  • Ahmedabad, India cfirst Background Checks India Pvt Ltd Full time

    Position: Customer Success Executive Job Location: Ahmedabad **Requirements**: Good/Excellent English Communication - Voice. Basic Computer Skill (Excel, Typing) Key Responsibilities: - Documentation and securing records from entities along with coordinate with HRs, Directors and other officials for the interviews. - Ensure that the internal/external...


  • Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    **Customer success executive** **Experience - 0 to 2 Years** **Job description** Roles and Responsibilities - Attend complaints/Installation/Other support-related activities. Excellent communication skills -**Fluent in English**. Maintain healthy relations with the clients. knowledge of technical skill is more preferable. Need to be punctual on...


  • Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Marketing Executive Job Description for Marketing Executive: Required 3-4 Years of Experience in Marketing Department from Engineering Industry Increase sales through the identification and cultivation of new customers Develop a detailed data base of potential new customer/clients...


  • Ahmedabad, Gujarat, India RADIXWEB Full time

    How you should beAs a Customer Success Executive responsibilities include resolving client queries, recommending solutions, and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients' trust.What you will do Responsible to manage OnPrintShop Client Support Providing...


  • Prahlad Nagar, Ahmedabad, Gujarat, India Jaynik Eduserve Private Limited Full time

    Studentink (Jaynik Eduserve Pvt Ltd) is a leading SaaS solution provider in the educational space with its customer base spread across 26 states in India. We are looking for Customer Success Executive in our ahmedabad office Having a laptop is a must Below is the Job description **Objectives of this role** This is a very crucial role where a Customer...