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Customer Support Executive
2 months ago
**Responsibilities**:
- Respond to customer inquiries and support requests via phone, and chat in a timely and professional manner.
- Work collaboratively with product development teams to resolve customer issues and concerns.
- Monitor customer feedback and escalate issues to the appropriate team members.
- Maintain accurate records of customer interactions and support requests in our CRM system.
- Provide product training and support to customers as needed.
- Proactively identify opportunities to improve the customer experience and communicate these to the relevant teams.
- Continuously improve your knowledge of our product and industry to provide the best possible support to our customers.
**Requirements**:
- 1 year of experience in a customer support role in a tech environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking skills.
- Ability to work well in a team environment.
- Experience working with CRM software.
- Ability to prioritize and manage multiple tasks simultaneously.
- Must have a Bachelor's degree
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
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