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Customer Support Executive

4 months ago

Coimbatore, India VILVAH STORE PVT LTD Full time

Responsibilities:
Identifying customer needs and helping customers use specific features

Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements**:
A bachelor’s degree in administration or related field

Minimum 1 to 2 years of Experience as a Customer Support Executive or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough casesJob location - Vilankurichi, Coimbatore
Working hrs - Monday to Saturday - 9.30 AM to 6.00 PM

Work Remotely
- No

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)