Customer Support Executive

2 weeks ago

Coimbatore, India Nextskill Technologies Full time

**Job Description: Customer Support Executive**

**Position Overview**:
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional service and support to our clients, addressing their inquiries, concerns, and providing solutions to ensure their satisfaction. You will play a crucial role in maintaining positive customer relationships and promoting the company's reputation for outstanding customer service.

**Key Responsibilities**:

- Provide accurate information about the organization policies.
- Handle and resolve customer complaints or conflicts in a calm and courteous manner, aiming to achieve a satisfactory resolution for both the customer and the organization.
- Document and track customer interactions, inquiries, and complaints in a systematic manner using appropriate software or tools.
- Collaborate with internal teams such as sales, marketing, and technical support to ensure a seamless customer experience and effective problem resolution.
- Provide feedback and suggestions to improve customer support processes, product features, and overall customer satisfaction.
- Stay up-to-date with industry trends, customer preferences, and competitors' activities to better assist customers and maintain a competitive edge.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree in a relevant field is a plus.
- Proven experience in a customer support or customer service role, preferably in a similar industry.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving and analytical abilities to understand customer concerns and provide appropriate solutions.
- Patience, empathy, and the ability to handle difficult or irate customers with composure and professionalism.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Knowledge of basic computer operations.

Your exceptional communication skills, problem-solving abilities, and commitment to customer satisfaction will contribute to our success as a company.

**Job Types**: Full-time, Fresher, Walk-In

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Tamil (preferred)

**Speak with the employer**
+91 7358110062
Application Deadline: 10/06/2023

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