Servicenow Csm

1 week ago

Bengaluru Karnataka, India Input Zero Technologies (IZT) Full time

**Job Profile: ServiceNow CSM**:
**Location: Bengaluru/Gurgaon/Pune**:
**L**ife at IZT**:
**Where growth knows no bounds**

Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We’re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity.

So, let’s roll out the red carpet and welcome you to the IZT family

**Our Culture**
- Exceptional Work Environment
- Nurtures an Entrepreneurial Spirit
- Cultivates Strong Leadership Qualities
- Seeks Self-Motivated Individuals
- Opportunities as Personal Brand Ambassadors
- A Company Driven by Passion for Work

**To excel in this role, you should possess the following**:

- Automate workflows and processes to improve efficiency and enhance the customer support experience.
- Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages and APIs.
- Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
- Write clear and concise technical documentation for ongoing maintenance and knowledge transfer.
- Stay current on the latest ServiceNow CSM features and best practices.
- Troubleshoot and resolve complex issues related to ServiceNow CSM functionalities.

**Qualifications**:

- Over Minimum 3+ years of experience as a ServiceNow developer with a strong focus on the CSM product.
- In-depth knowledge of ServiceNow CSM modules (Incident, Problem, Change, Knowledge Management).
- Expertise in ServiceNow scripting languages like JavaScript and ServiceNow APIs.
- Experience with integrating ServiceNow CSM with external systems (APIs) is a plus.
- Strong understanding of ITIL principles and best practices for customer service management.
- Excellent analytical and problem-solving skills.
- Top-notch communication and collaboration skills with a focus on customer success.
- Ability to work independently and manage multiple priorities effectively.

**Day in the Life of a ServiceNow CSM**:

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