Lead ServiceNow Developer
1 day ago
About the Role :
We are seeking a highly skilled ServiceNow CSM Lead Consultant to join our team. As a ServiceNow CSM Lead Consultant, you will be responsible for leading the configuration, customization, and integration of ServiceNow CSM modules. You will play a critical role in ensuring the successful implementation and ongoing support of our ServiceNow platform.
Key Responsibilities :
- Technical Leadership : Lead the design, development, and implementation of ServiceNow CSM solutions, ensuring adherence to best practices and ServiceNow standards.
- Configuration and Customization : Configure and customize ServiceNow CSM modules to meet business requirements, including workflows, forms, scripts, and reports.
- Integration : Integrate ServiceNow CSM with other applications and systems, ensuring seamless data flow and automation.
- Problem-Solving : Diagnose and troubleshoot technical issues, providing timely solutions and workarounds.
- Quality Assurance : Conduct thorough testing to ensure the quality and reliability of ServiceNow implementations.
- Team Collaboration : Collaborate effectively with business analysts, developers, and other stakeholders to understand requirements and deliver solutions.
- Knowledge Sharing : Share knowledge and best practices with team members to foster a culture of continuous learning.
Required Skills and Experience :
- 7-10 years of experience in ServiceNow, with a strong focus on CSM modules.
- Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.
- Experience in designing, developing, and implementing ServiceNow solutions.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with Agile methodologies.
- Knowledge of ITIL processes.
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