Customer Service Representative

5 months ago


Bengaluru Karnataka, India FuelBuddy Full time

**Skills**:
Excellent communication skills in English.

Proficiency in customer service, active listening

Familiarity with CRM systems.

Willing to work in rotational shift.

**Responsibilities**:
**Customer Interaction**:

- Respond to customer inquiries related to company products and services.

**Documentation**:

- Document customer queries and solutions accurately in the CRM ticketing system.
- Keep detailed records of customer interactions and transactions.

**Issue Resolution**:

- Resolve complaints efficiently, ensuring adherence to SLAs, targets, and quality standards.
- Provide timely resolutions via chat or voice channels.

**Training**:

- Conduct training sessions for new employees to enhance their customer service skills.

**Feedback and Relationship Management**:

- Follow up with customers for feedback and maintain positive client relationships.
- Retain inactive customers and contribute to the knowledge base.

**Escalation and Record Keeping**:

- Escalate cases when necessary within defined business lines.
- Ensure compliance with company policies and procedures.

**Knowledge Management**:

- Create and update knowledge base articles on solutions to enhance team efficiency.

**Shift Support**: Support a 24x7x365 organization with rotational shifts and on-call responsibilities.

**Requirements**:

- 1-5 years of experience in Customer Experience Support or BPO (Fresher’s are welcome).
- Graduate or Post Graduate education.
- Excellent communication skills in Hindi and English.
- Shift flexibility to support rotational shifts.
- Familiarity with CRM ticketing systems

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)



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