Customer Service Representative
5 months ago
**Skills**:
Excellent communication skills in English.
Proficiency in customer service, active listening
Familiarity with CRM systems.
Willing to work in rotational shift.
**Responsibilities**:
**Customer Interaction**:
- Respond to customer inquiries related to company products and services.
**Documentation**:
- Document customer queries and solutions accurately in the CRM ticketing system.
- Keep detailed records of customer interactions and transactions.
**Issue Resolution**:
- Resolve complaints efficiently, ensuring adherence to SLAs, targets, and quality standards.
- Provide timely resolutions via chat or voice channels.
**Training**:
- Conduct training sessions for new employees to enhance their customer service skills.
**Feedback and Relationship Management**:
- Follow up with customers for feedback and maintain positive client relationships.
- Retain inactive customers and contribute to the knowledge base.
**Escalation and Record Keeping**:
- Escalate cases when necessary within defined business lines.
- Ensure compliance with company policies and procedures.
**Knowledge Management**:
- Create and update knowledge base articles on solutions to enhance team efficiency.
**Shift Support**: Support a 24x7x365 organization with rotational shifts and on-call responsibilities.
**Requirements**:
- 1-5 years of experience in Customer Experience Support or BPO (Fresher’s are welcome).
- Graduate or Post Graduate education.
- Excellent communication skills in Hindi and English.
- Shift flexibility to support rotational shifts.
- Familiarity with CRM ticketing systems
**Salary**: ₹20,000.00 - ₹28,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Bengaluru, Karnataka (required)
Ability to Relocate:
- Bengaluru, Karnataka: Relocate before starting work (required)
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