Helpdesk Administrator

1 month ago


Chandigarh, India Innovation Technology By Design Pvt Ltd Full time

The _**Junior System Administrator **_position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The _**Junior Helpdesk System Administrator**_ is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

**Education and Qualifications**
- Bachelor’s degree (only Btech (all streams) /BCA/MCA/BSc. IT/BA IT)
- Minimum one year of experience in dealing with international clients
- Experience of working with teams of English-speaking countries

**Responsibilities**
- Troubleshooting on Desktops
- Troubleshooting on Microsoft office 365, firewall and mail servers
- Monitoring backups
- Troubleshooting networks, virtualization, and windows servers
- Experience in customer service or technical support role
- Strong written and oral communication skills (Must have)
- Must be flexible to work any shift in a 24/7 operation including night shifts.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,086.00 - ₹33,412.60 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Evening shift
- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: One location



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