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International Call support

5 months ago

Chandigarh, India Innovation Technology By Design Full time

The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

Education and Qualifications

• Bachelor’s degree. • Minimum one year of experience in dealing with international clients.

• Experience of working with teams of English-speaking countries

Responsibilities

• Troubleshooting on Desktops. • Troubleshooting on Microsoft office 365, firewall and mail servers. • Monitoring backups. • Troubleshooting networks, virtualization, and windows servers