Apprentice - Support Administrator
2 weeks ago
Position Summary
The main purpose of this position is to handle customer requests for issuance of License Key subscription and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. It includes Database Management maintaining documentation and preparing customized reports for management.
Duties & Responsibilities
Duties and Responsibilities
Functions
ESSENTIAL
Issue License Key’s to customer for data subscriptions using C NAV Software tools maintaining SLAs < 1 Hours. Assist with subscription billing documentation for processing invoices. Provide assistance to Engineering assistants, Support engineers and Supervisors in administrative matters and resolving queries associated with ROV, AGV and its equipment using available documentation & resources. Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. Prepare customized reports for Operations, Commercials, Technical groups and Senior management. Logging and keeping records of customer queries. Maintain and manage documentation and records in an organized manner. Provide administrative support to customers in operational matters. Carry out the administrative duties of the department. Preparing/Updating self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance. Manage calls and Correspondence via E-mails, ticketing system etc.NON-ESSENTIAL
Undertake continuous improvement training program and specific projects as instructed by management. Any other duties as and when instructed by the management.Safety
§Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
§Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
§Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other
§Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
§Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
Supervisory Responsibilities
This position has NO direct supervisory responsibilities.
Reporting Relationship
Supervisor, Technical Support
Assistant Manager, Technical Support
Qualifications
Qualifications
REQUIRED
Graduate of any disciplinary can apply Able to work in shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) Knowledge of MS-Office and computer fundamentalsDESIRED
Good understanding of Helpdesk Software System Minimum 1 year experience as Administrator in Support operationsKnowledge, Skills, Abilities and Other Characteristics
Excellent Verbal & Written Communication Skills in English Disciplined documentation and record keeping skills Possessing a proactive, positive, “can-do” attitude Gives and receives constructive feedback-
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