Customer Support
4 weeks ago
The _**Junior System Administrator**_, reports directly to the _**Technical Team Lea**_**d**, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.
The _**Junior Helpdesk System Administrator**_ is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.
**Education and Qualifications**
- Bachelor’s degree
- Minimum one year of experience in dealing with international clients
- Experience of working with teams of English-speaking countries
**Responsibilities**
- Troubleshooting on Desktops
- Troubleshooting on Microsoft office 365, firewall and mail servers
- Monitoring backups
- Troubleshooting networks, virtualization, and windows servers
**Skills**
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in customer service or technical support role
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Must be flexible to work any shift in a 24/7 operation including night shifts
- The work location will be decided by the Organization depending upon the business requirement
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹200,000.00 - ₹400,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Shift allowance
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
Work Location: In person
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