Manager, Customer Support

4 weeks ago


Chandigarh, India Basware Full time
Job Description

Customer Support

is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. _Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.Position Overview:We are seeking a dynamic and experienced Manager of Customer Support to lead one of our customer support teams for the North American region. The Manager of Customer Support will ensure the highest level of customer satisfaction by overseeing the timely resolution of customer issues, providing leadership and guidance to the support team, and implementing strategies to optimize the customer support process.Key Responsibilities:Team Leadership:

Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback to ensure the team delivers exceptional service.Customer Interaction:

Fostering positive relationships with customers through proactive communication, extending support, and acting as a point of contact for escalated issues and complex inquiries. Further, cultivate long-term relationships with customers, understand their business objectives, and align Basware solutions to meet their strategic goals.Customer Issue Resolution:

Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring that all customer concerns are addressed promptly and effectively.Process Improvement:

Continuously evaluate and improve customer support processes and procedures to enhance efficiency, productivity, and overall customer satisfaction.Quality Assurance:

Implement quality assurance measures to maintain high customer support standards, including monitoring calls, emails, and other interactions to ensure adherence to company policies and procedures.Customer Feedback:

Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.Cross-functional collaboration:Collaborate with other departments, including sales, product development, and implementation teams, to address customer needs and improve overall product and service offerings.Performance Reporting:

Prepare and present regular reports on key performance metrics, including customer satisfaction scores, response times, and issue resolution rates, to senior management._ _

Skills & Requirements

Qualifications:Bachelor’s degree in business administration, management, or a related field.Minimum of 10 years of experience in customer support or a similar role, with at least 3 years in a leadership or management position.Strong leadership and management skills, with the ability to motivate and inspire a team to achieve goals and objectives.Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels of the organization.Proven problem-solving abilities and a track record of driving process improvements and delivering results.Experience working with customer support tools.Knowledge of purchase-to-pay processes and/or experience in the software industry would be an advantage.Willingness to work in U.S. Shift Timings (5 p.m. to 2:30 a.m. Shifts).

  • Chandigarh, India Basware Full time

    Job Description Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware...


  • chandigarh, India Basware Full time

    Job Description Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware...


  • Chandigarh, India Re’equil India Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...


  • chandigarh, India Re’equil India Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and...


  • Chandigarh, Chandigarh, India Millions Kart Private Limited Full time

    What we can do for you: At Millions Kart, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our competitive pay and benefits package. What you can expect from us? We succeed together and believe the best inspire...


  • Chandigarh, India SDP Labs Full time

    **ProofHub** ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an "All-in-one project management software" for your growing business needs. With ProofHub, your teams, clients and all the project communication stays in one place. There's no need for investing in too many different tools to run your...


  • Chandigarh, Chandigarh, India InfluxService Full time

    **International Customer Support** **Fresher - 1year** **Location : Mohali** **Responsibilities**: - Supporting the Query and do the needful. - Reporting to the team lead. - Proactive work to be done.Handling inbound calls from customers and providing them with exceptional customer service - Maintaining accurate records of customer interactions **Skills...


  • Chandigarh, India Vibcare Pharma Full time

    **WORK FROM OFFICE** **Requirement** Excellent communication skills **Languages** Hindi (preferred) English (preferred) **Overview**: As a Customer Support Executive, you will play a pivotal role in ensuring customer satisfaction and retention by providing exceptional service and support. You will be **responsible for addressing inquiries, resolving...


  • Chandigarh, India Millions Kart Private Limited Full time

    mWhat we can do for you: At Millions Kart, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our competitive pay and benefits package. What you can expect from us? We succeed together and believe the best inspire...


  • Chandigarh, Chandigarh, India GNR Global Services Full time

    Hiring Customer Support Executive Location - Chandigarh/Mohali Voice & Non Voice process Salary - 22000 to 23000 Eligibility Criteria: Must have good English skill Comfortable to work in rotational shifts 5 days working Pay: ₹22,000.00 - ₹23,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's...


  • Chandigarh, India We Excel Software Pvt. Ltd. Full time

    Provide technical support (Troubleshooting) to customers through phone. Providing technical support related to any of the product lines like computers, laptops, Operating System (Windows, iOS, Android),etc. Should have experience providing technical support to customers Should be able to work with Enterprise provisioning of Android/IOS devices Fluent...


  • Chandigarh, India Ameliorate Corporate Solutions Private Limited Full time

    Strong problem solving, analysis, design, and testing skills. - Quick learner, eager to leverage new technologies in a dynamic team environment. - Experience in customer support via phones or in person. * **Salary**: ₹8,424.38 - ₹30,266.15 per month Schedule: - Day shift Ability to commute/relocate: - Chandigarh, Chandigarh: Reliably commute or...


  • Chandigarh, India The October Company Full time

    **Requirements & other details**: Designation : Associate Customer Support Domain : Voice Skill Required : Good spoken English skills along with basic computer knowledge Experience Required : 06 Months to 1 Year (90% Requirement is for experience holders holding 1 year of relevant experience) Shifts : Rotational, 6 days working Interview Rounds : HR +...


  • Chandigarh, India Millions Kart Private Limited Full time

    **Urgently hiring for Customer Support Executive for our eCommerce process.** - **(Note - This is a full-time work from office job, freelancers/Part timers do not apply)**_ 1. Processing orders and managing from start to finish update the same in portals. 2. Make calls professionally to provide information about customer orders, products and services,...


  • Chandigarh, India It By Design Full time

    The Helpdesk Administrator is responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions. - _**Must have a prior minimum 1 year of experience in international (preferrable US) customer service role.**_ - Effective interpersonal skills and relationship-building...


  • Chandigarh, India Wrixty Services pvt Limited Full time

    A LEADING BPO COMPANY HIRING CUSTOMER SUPPORT ASSOCIATE - VOICE PROCESS LOCATION - CHANDIGARH, WORK FROM OFFICE ONLY QUALIFICATION - GRADUATE MIN 6 MONTHS BPO EXPERIENCE MUST EXCELLENT COMMUNICATION SKILL IN ENGLISH MUST ROTATIONAL SHIFT, 6 DAYS WORKING SALARY 19K - 21K IN HAND CONNECT HR - 8116252429 **Job Types**: Full-time, Permanent **Salary**:...


  • Chandigarh, India G&R Management Consultancy Pvt Ltd Full time

    Chandigarh_IT Park Process name : Wheelz Chat support Shifts : 24*7 week offs : 2 rotational week off Working days: 5 per week **Job Types**: Full-time, Regular / Permanent Pay: ₹11,000.00 - ₹14,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay types: -...


  • Chandigarh, India Network Kings IT Services Pvt Ltd. Full time

    **Responsibilities**: Provide accurate and detailed information about products, services, and company policies to customers. Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate complex problems to the relevant teams. Maintain a high level of customer satisfaction by ensuring timely and effective resolution...


  • Chandigarh, India Fortuco Resource Solutions Private Limited Full time

    Job ID 2135- Career Level Executive- Experience Fresh- Gender both- Industry BPO- Qualifications Under Graduate/12th pass Hiring For Voice / Non-Voice/Blended - Customer Service Customer Support Executive International BPO **Responsibilities**: - Providing exceptional customer service experience to the customers - Previous experience in a customer support...


  • Chandigarh, Chandigarh, India Northern Softech Full time

    **Job description** Customer Support Executive - International Voice Process (Male for the night shift) Day timings: 9.00am - 6.00pm & Night timings: 9.00pm - 6.00am Experience: 1-2 yrs (Fresher's with excellent communication skills can also apply) **Full Job Description **Requires a full time and long term eligible team player who is willing to learn,...