IT Helpdesk Support

2 months ago

Chandigarh, India PGEIN Pvt Ltd Full time

**Job description**

We are a privately held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals. PGE manages businesses that operates in both Canada and the United States, employing over 800 people nationally. We are a multicultural, equal-opportunity employer.

**Position Requires**: Network Administrator and Help Desk Support Specialist

**Responsibilities**:

- Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
- Record, categorize and log requests for service, and follow up with ticket owners to ensure resolution in a timely manner
- Monitor security logs from various security devices including servers, firewalls and antivirus tools
- Anticipating problems and resolving them before they impact users when possible
- Configure and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange
- Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
- Develop and maintain documentation in the knowledge base system
- Administering LAN, WAN, internet/intranet
- General IT related support as required

**Experience, Qualifications and Skills**
- Degree from a recognized post-secondary program in computer technology
- Previous experience in help desk and network administration is preferred
- Certifications on networking, security and cloud services
- Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required
- Basic knowledge of ITIL
- Ability and willingness to work after hours
- Team player and strong work ethics
- Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
- Multi-task and manage a variety of diverse requests from a variety of users and levels
- Responsible for identifying shortcomings and implement continuous improvement initiatives

**Job Types**: Full-time, Permanent

**Salary**: ₹21,500.00 - ₹42,000.00 per month

Day range:

- Monday to Friday

Shift:

- Rotational shift
- US shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 9056060080

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