Customer Contact Officer

5 months ago

Chakan Pune Maharashtra, India Atlas Copco (India) Ltd. Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your Role**

We are looking for a Planning & Customer Contact Officer, who will be mainly responsible for Material Planning & interacting with Customers / Customer Centers / Distribution Centers for providing information related to their orders focusing on delivery of products to customer on right time.

**Main Responsibilities**
- Manage the customer order processing through proper scheduling, planning in BPCS, Manufacturing Execution Systems (MES)
- Responsible for customer contact and support to the Customer Centers for information concerning production, such as: Lead times and stock availability, Delivery schedule of orders, Special expediting assistance
- Translate Product forecast into Material forecast
- Analyze pertinence of large forecast modifications by customer s and impact on supply chain
- Monitor inventory of FG for balancing stock management and Service level
- Participate in NPD & DN process ensuring optimal Phase in and Phase out of parts
- Prepare invoices of finish goods and coordinate with Logistics for Material shipments for intercompany dispatches
- Coordinating with Customer Center for customer inspection in factory
- Conduct system stock and physical stock verification on a regular basis through Cycle Counts to ensure correct FG stocks in system.
- Co-ordinate with sourcing, quality control, stores & other functions in manufacturing for timely actions related to Customer Orders.
- Active Contribution to the production planning process for high efficiency and productivity
- Improve customer satisfaction in terms of delivery performance
- Communicating with Shop Floor Team on Delivery Requirements
- Material planning & control for assigned commodity/parts
- Be part of monthly level meetings with customer centers to formalize CC needs for coming months, and track PC commitments.
- Daily Tracking both parties performance, analyze deviations, and raise flag
- Prepare monthly reports to track Supply Chain performance
- Work as per group guidelines & ‘The way we do things’.

***
**To succeed, you will need**

**Experience requirements**
- 2+ years of experience in Supply Chain/Planning/PPC
- Knowledge of IT tools like ERP SAP/BPCS, Manufacturing Execution Systems, CRM, MS-Excel, Word etc
- Fluent in English

**Knowledge/Educational requirements**
- University degree in relevant field.

**Personality requirements**
- Good communication and interpersonal skills
- High ability to work in teams
- Positive attitude, constantly raising the performance bar
- Knowledge of Lean manufacturing and MES (Manufacturing Execution System) will be advantage
- Undisputed business ethics vs supplier & adhere to “Business Code of Practice”.

**In return, we offer you**
- A Friendly Family
- like atmosphere
- New Challenges and new things to learn every day
- A culture known for respectful interaction, ethical behaviour and integrity
- Continuous Learning

***

**City**
Chakan, Pune

**Last Day to Apply**

27 July 23

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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