Customer Service Officer

2 months ago

Mukundnagar Pune Maharashtra, India Klioro Fine Jewellery Private Limited Full time

**Job Title**: Customer Service Executive
**Department**: Diamond Jewellery Manufacturing
**Location**: Mukund Nagar ,Pune
**Reports to**: Customer Service Manager

Job Overview:
The Customer Service Executive will be the primary point of contact for customers, ensuring a seamless experience throughout their journey with our diamond Jewellery manufacturing company. This role involves addressing customer inquiries, resolving issues, processing orders, and providing product information, while maintaining a high level of professionalism and care.

Key Responsibilities:

- **Order Management**: Process and track customer orders, ensuring accuracy in product details, pricing, and shipping information.
- **Issue Resolution**: Address and resolve customer complaints or concerns in a timely and efficient manner, working closely with relevant departments to provide solutions.
- **Product Knowledge**: Stay updated on the company's product lines, including diamond specifications, designs, and manufacturing processes, to offer informed assistance.
- **Customer Relationship Management**: Maintain customer accounts in the CRM system, updating information as needed and ensuring follow-up for ongoing inquiries.
- **After-Sales Support**: Assist customers with warranty claims, returns, and exchanges, ensuring compliance with company policies.
- **Feedback Collection**: Gather customer feedback and insights to help improve products and services.
- **Collaboration**: Work closely with the production, sales, and quality control teams to communicate customer needs and expectations.

Qualifications:

- **Education**: High school diploma or equivalent required; a bachelor's degree in a related field is a plus.
- **Experience**: Previous experience in customer service, preferably within the luxury goods or jewellery industry.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
- Knowledge of diamonds, gemstones, and Jewellery manufacturing is an advantage.

Personal Attributes:

- Friendly, patient, and customer-focused.
- Ability to remain calm and professional under pressure.
- Strong work ethic with a commitment to providing excellent customer service.

Working Hours:

- Shift
- 9:00 to 6:00 PM
- Day's
- Monday to Saturday
- Week Off
- Sunday

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 15/09/2024
Expected Start Date: 08/09/2024

  • Customer Service Officer

    5 months ago

    Pune, Maharashtra, India UNICORN Technologies Ltd Full time

    "A Customer Service Officer represents their business as a client support person. Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services. Customer Service Officers resolve complaints, maintain high customer satisfaction, and report to the Customer...

  • Customer Service Associate

    5 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    2 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Officer

    5 months ago

    Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    The customer service officer must handle complaints, provide appropriate solutions for customers, follow up to resolve any issues their customers experience. **Job Types**: Part-time, Fresher **Salary**: ₹10,648.67 - ₹32,727.54 per month Expected hours: 14 per week **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time -...

  • Customer Service Associate malayalam Process

    5 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Officer

    5 months ago

    Pune, Maharashtra, India Offical One Clickk Solution Full time

    Profile - Customer Service Officer Qualification: Graduate / Undergraduate both can apply Rotational shifts & week off Location - Pune Skills - Excellent Communication Skills Required **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month Interview Address - Wadgaon Shari, Pune, Maharashtra India Good...

  • Customer Service Representative

    2 months ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Officer

    5 months ago

    Hinjewadi, Pune, Maharashtra, India Growinity Solutions LLP Full time

    Customer Service Officer (International Chat Process) Location - Pune, Hinjewadi Work From Office Salary - Upto 2.64 LPA Requirement Good English Communications skills Ready for night shifts and work form office Criteria Graduate Freshers can apply. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 - ₹21,000.00 per...

  • Malayalam Customer Service

    5 months ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Service Officer

    5 months ago

    Hinjawadi, Pune, Maharashtra, India Growinity Solutions LLP Full time

    **Customer Service Officer(International Voice Process)** **Salary 2.64LPA + Cab Facility + Shift Allowance** **PG/MTECH/BTECH FRESHERS - Please Don't Apply** Excellent communication skills Looking for Freshers/Graduates with 6 months of Experience. Btech with at-least 6 months of Experience is Eligible **Freshers are welcome** Looking for an...

  • Customer Service Officer

    5 months ago

    Wakad, Pune, Maharashtra, India ELEVA TECH LLP Full time

    We are looking for smart office executive who can do multiple task to support the growing start up. The person shall be good in oral and written English with basic concept of accounting. The key activities will be Account receivable follow up Service schedule follow up Making purchase order Making invoices follow up with vendors for...

  • Customer Service Officer

    5 months ago

    Pune, India Growinity solutions Full time

    Role - Customer service officer Location - Pune Graduate Freshers (Bcom, BBA, BA,BSC,BCA) Age limit 22 to 30 years Ready for night shifts Ready for work from office Should be in Pune. Cab facility Salary 18000k - 23000k Per Month Immediate joiner Contact - 8626066990 **Salary**: ₹18,000.00 - ₹22,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Bilingual Customer Service Representative

    5 months ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...

  • Customer Service Officer

    5 months ago

    Pune, India Konexions Back Office Services Pvt Ltd Full time

    **Job Title**: Customer Service Officer **Experience**: Minimum 1 years in Collection **Requirements**: - 1 years minimum Collection experience - DRA Certified (Debt Recovery Agent) **Responsibilities**: - manage Collection for SBI - Set and achieve targets - Handle customer queries and complaints - Ensure compliance with policies **Benefits**: -...

  • Customer Service Officer

    2 months ago

    Navi Mumbai, Maharashtra, India ASL Full time

    **Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...

  • Customer Service Officer

    3 months ago

    Navi Mumbai, Maharashtra, India ASL Full time

    **Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...

  • Customer Service Officer

    2 days ago

    Navi Mumbai, Maharashtra, India Unilever Full time

    We are looking to hire a Customer Service Officer in Unilever. Function: Ice Creams Location: Ahmedabad Here is how your day at Unilever would look like: - Achieve sales targets through personal selling (visiting market) and driving the distribution system. - Managing the distributor system in terms of both front-end and back-end infrastructure. -...

  • Customer Service Officer

    5 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Title: Senior Customer Service Officer Location: Mumbai and Thane Experience: 6 months to 36 months **Salary**: Up to 44,000 INR per month **Job Description**: As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer...

  • Customer Service Officer

    5 months ago

    Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Title: Senior Customer Service Officer Location: Mumbai and Thane Experience: 6 months to 36 months **Salary**: Up to 44,000 INR per month **Job Description**: As a Senior Customer Service Representative, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for managinng escalated customer...