Front Office Receptionist
4 weeks ago
Position Title: Senior Executive Front Office Management and Admin
Location: Surya Hospital
Reports To: Deputy Medical Superintendent
Job Summary: The Senior Executive Front Office Management and Admin will be responsible for overseeing all aspects of front office management, as well as administrative tasks including housekeeping, general maintenance, security management, and equipment maintenance within the hospital premises. The role requires strong leadership skills to supervise front office executives and ensure seamless operations. The incumbent will report directly to the Deputy Medical Superintendent.
Key Responsibilities:
- Front Office Management:
- Supervise front office executives to ensure efficient patient registration, appointment scheduling, and inquiries handling.
- Maintain a professional and welcoming environment at the front desk.
- Handle escalated patient concerns and ensure timely resolution.
- Coordinate with other departments to facilitate smooth patient flow and service delivery.
- Administrative Duties:
- Oversee housekeeping staff to ensure cleanliness and hygiene standards are met throughout the hospital premises.
- Supervise general maintenance activities to upkeep the infrastructure and facilities.
- Manage security personnel to maintain a secure environment for patients, visitors, and staff.
- Coordinate equipment maintenance schedules and ensure timely servicing to minimize downtime.
- Team Supervision:
- Provide guidance, training, and support to front office executives and administrative staff.
- Conduct regular performance evaluations and provide feedback for continuous improvement.
- Foster a collaborative and positive work environment within the team.
- Compliance and Documentation:
- Ensure compliance with hospital policies, procedures, and regulatory requirements.
- Maintain accurate records related to front office operations, administrative tasks, and maintenance activities.
- Assist in the development and implementation of new administrative processes to enhance efficiency.
- Communication and Reporting:
- Act as a liaison between front office staff, administrative teams, and the Deputy Medical Superintendent.
- Communicate relevant updates, instructions, and directives to the team in a clear and timely manner.
- Prepare and submit regular reports on front office operations, administrative tasks, and maintenance activities.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Rotational shift
Work Location: In person
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