Customer Service Call Centre Agent

2 weeks ago


Surat, India Venpa Staffing Services Full time

Customer Service / Call agent will maintain complex spreadsheets and databases that support the operative reporting for Customer Service Operations.
- Cold calling / Inboud and outbound calls to prospective customers.
- Use scripts to provide information about product’s features, prices etc. and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Keep records of calls and sales and record useful information.
- Develops and monitors processes related to customer experience across all conventional channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times and responding promptly to customer inquiries.
- Communicating with customers through various channels and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Lead generation
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Schedule:

- Night shift

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX


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