Centre Head

Company Overview

VLCC Institute, founded by Mrs. Vandana Luthra in 1989, is a leading Wellness & Beauty services and products organization. With over 30 years of operation, VLCC has become synonymous with Wellness & Beauty in Indian households and has a wide network of Wellness Centers & Beauty Clinics across India and other countries it operates in. Guided by our motto 'Transforming Lives', we aim to spark self-transformation, spread happiness, and imbibe wellness in every individual's life.

Job Overview

We are seeking a highly motivated and experienced Centre Head to join our team at VLCC Institute. As a Centre Head, you will be responsible for leading and managing the overall operations of our centre in Surat, Gujarat, India. You will oversee the delivery of high-quality wellness and beauty services to our customers, ensuring their satisfaction and loyalty. The ideal candidate should have a minimum of 4 to 6 years of experience in a similar role and possess strong leadership and organizational skills. This is a full-time position offering a competitive salary and the opportunity to work in a dynamic and rapidly growing organization.

Qualifications and Skills

• Bachelor's degree in Business Administration or a related field
• Minimum 4 to 6 years of experience in a similar role, preferably in the wellness or beauty industry
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proven track record of achieving sales targets and driving business growth
• Ability to make data-driven decisions and solve problems effectively
• Good knowledge of wellness and beauty services
• Proficiency in using MS Office applications
• Ability to work in a fast-paced and dynamic environment
• Passion for delivering exceptional customer service

Roles and Responsibilities

• Lead and manage the overall operations of the centre, ensuring smooth day-to-day functioning
• Supervise and train the staff to deliver high-quality wellness and beauty services
• Develop and implement strategies to achieve sales targets and increase revenue
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
• Monitor and analyze market trends, competitors, and customer feedback to identify areas of improvement
• Ensure compliance with company policies, procedures, and quality standards
• Manage inventory and ensure availability of products and supplies
• Track and report key performance metrics to the management
• Conduct regular staff meetings and performance appraisals
• Stay updated with industry developments and recommend innovative ideas to enhance the centre's offerings