Gold Loan Officer

2 weeks ago

Surat, India Monica Jewellers Full time

Job Description:
Position Overview: As a Gold Loan Officer for our esteemed jewelry showroom, you will play a pivotal role in facilitating gold loan transactions and providing exceptional customer service to our valued clients. You will be responsible for evaluating, appraising, and processing gold jewelry, ensuring compliance with established policies and procedures, and fostering strong relationships with customers.

Key Responsibilities:
**Customer Engagement and Relationship Building**:Greet customers warmly and assist them with their gold loan inquiries.
Establish and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
Address customer concerns and provide expert advice on gold loan options.

**Gold Appraisal and Valuation**:Assess the authenticity, purity, and value of gold jewelry using industry-standard tools and techniques.
Utilize your expertise to determine accurate loan amounts based on gold quality and market rates.

Verify customer identification and maintain strict compliance with regulatory requirements.

**Risk Assessment and Due Diligence**:Conduct thorough background checks and assess the creditworthiness of customers seeking gold loans.
Implement appropriate risk mitigation measures to safeguard the showroom's interests.

**Collaboration with Team Members**:Work closely with colleagues in the showroom to coordinate loan processing activities and ensure seamless customer service delivery.

**Market Knowledge and Industry Trends**:Stay updated on gold market trends, pricing fluctuations, and industry best practices.
Share insights with customers to build trust and credibility.

**Compliance and Reporting**:Adhere to all relevant regulatory guidelines and internal policies related to gold loan operations.
Generate accurate reports on loan transactions, client interactions, and other relevant metrics.

**Cross-selling and Upselling**:Identify opportunities to introduce additional showroom products and services to customers, maximizing revenue potential.

Qualifications:

- High school diploma or equivalent; additional certification in finance, banking, or related field is a plus.
- Proven experience in gold appraisal, loan processing, or a related field.
- Strong knowledge of gold market dynamics and industry trends.
- Excellent communication and interpersonal skills.
- Detail-oriented with a high level of accuracy in appraisals and documentation.
- Ability to work effectively in a fast-paced, customer-centric environment.

**Job Types**: Full-time, Permanent, Fresher, Internship

**Salary**: ₹10,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Surat, Gujarat (required)

Ability to Relocate:

- Surat, Gujarat: Relocate before starting work (required)

**Speak with the employer**
+91 8108652292
Expected Start Date: 03/11/2023

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