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Service Desk
3 weeks ago
**Hiring for Service Desk Role**
**Experience Required : 1+ Yr**
**Education : Graduation**
**Ctc -Upto 3.5 LPA**
- **VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.**:
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate **difference** between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore
- **Work from Office is mandatory**, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
- CTC up to 6 LPA
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹600,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
Ability to Commute:
- Pune, Maharashtra (preferred)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (preferred)
Work Location: In person
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